Samantha Robinson
Orlando
Summary
Detail-oriented professional with expertise in customer service and problem-solving. Proven ability to enhance customer satisfaction and train team members effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Nona Blue
Orlando, FL
12.2024 - Current
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved customer complaints promptly, ensuring high satisfaction rates among patrons.
Server Trainer
Nona Blue
Orlando, FL
08.2024 - Current
- Trained new servers on menu knowledge, service standards, and customer engagement techniques.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Managed cash register operations, processed payments accurately and efficiently.
Server
Nunos Cafe
Orlando, FL
01.2024 - 09.2024
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered exceptional customer service in high-pressure environments.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host Trainer
Nona Blue
Orlando, FL
10.2022 - Current
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Trained new hosts on customer service protocols and operational procedures.
Customer Service Specialist
Chick-fil-A
Orlando, FL
09.2021 - 01.2023
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Processed orders accurately and swiftly, ensuring timely service delivery.
- Maintained knowledge of menu items to provide informed recommendations to customers.
Education
Associate of Arts - Architecture
Seminole State College of Florida
Sanford, FL12.2026
Skills
- Provides prompt and courteous customer service
- Excellent written and verbal communication abilities
- Able to work independently and within groups and manage multiple tasks simultaneously
- Effective time management
- Organization with attention to detail
- Results-oriented problem solver
Certification
ServSafe Food Handler & ServSafe Alcohol
Timeline
Shift Supervisor
Nona Blue
12.2024 - Current
Server Trainer
Nona Blue
08.2024 - Current
Server
Nunos Cafe
01.2024 - 09.2024
Host Trainer
Nona Blue
10.2022 - Current
Customer Service Specialist
Chick-fil-A
09.2021 - 01.2023
Associate of Arts - Architecture
Seminole State College of Florida