Rachel Ricks
Summary
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Hardworking employee with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Red Robin Gourmet Burgers
Killeen
03.2016 - Current
- Assisted store management with meeting standards of service and quality in daily operations.
- Answered and resolved customer questions and concerns.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Resolved customer complaints and reported issues to senior management.
- Helped train newly hired employees on F.O.H P.O.S.'s and taught proper usage of KDS screens.
Bartender
Red Robin
Killeen
03.2016 - Current
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Processed numerous transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Promoted products to customers to enhance bill totals with high-profit items.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Kept work areas stocked to maintain workflow efficiently.
- Prepared and served over 30 drinks per shift in high-volume shift.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
Server
Red Robin
Killeen
03.2016 - Current
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Skills
- High-volume dining
- Bussing expertise
- Menu knowledge
- Liquor, wine and food service
- Check payment processing
- Food safety understanding
- Menu memorization
- Prompt table clearance
- Food inspection
- Dining customer service
- Table setting arrangements
- Point of Sale (POS) system operations
- Effective customer upselling
- Safe food handling
- Relationship management
- Conflict and dispute resolution
- Regulatory compliance
Timeline
Shift Supervisor
Red Robin Gourmet Burgers
03.2016 - Current
Bartender
Red Robin
03.2016 - Current
Server
Red Robin
03.2016 - Current