Lidia Brown
Forest Park,IL
Summary
Experienced Retail Sales Associate with over 10 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Reserve Kitchen
Chicago, IL
10.2021 - Current
- Supervise and manage team to achieve daily tasks and goals.
- Clean and sanitize a four department kitchen that supplies fresh Italian inspired food on a daily to the largest Starbucks Roastery.
- Assign daily tasks and breaks to team.
- Manage inventory of approved chemicals.
- Consistenly creating new plans for keeping up with high volume traffic.
Export Agent
Expeditors Logistics
01.2019 - 08.2020
- Documented waybill data and dimensions and weights of cargo in computer database.
- Verified shipments against documents to maintain accuracy.
- Entered shipping information into computer system and estimated freight and postal rates.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
CompuSystems Inc.
03.2018 - 09.2018
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Explained program benefits, processed payments and issued receipts.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
Shift Supervisor
Starbucks
11.2014 - 02.2018
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prioritized drink requests while managing interruptions.
Intern
Women Of The ELCA
05.2013 - 02.2014
- Supervise and manage team to achieve daily tasks and goals.
- Clean and sanitize a four department kitchen that supplies fresh Italian inspired food on a daily to the largest Starbucks Roastery.
- Assign daily tasks and breaks to team.
- Manage inventory of approved chemicals.
- Consistenly creating new plans for keeping up with high volume traffic.
Education
Master of Arts - Advertising
Southern Illinois University Carbondale
Carbondale, ILHigh School Diploma -
Theodore Roosevelt High School
Chicago06.2009
Skills
- High-volume dining
- Inventory controls
- Advanced in MS Office
- POS systems
- Kitchen equipment operation and maintenance
- Shipment management
- Registration data intake
Timeline
Shift Supervisor
Reserve Kitchen
10.2021 - Current
Export Agent
Expeditors Logistics
01.2019 - 08.2020
Customer Service Representative
CompuSystems Inc.
03.2018 - 09.2018
Shift Supervisor
Starbucks
11.2014 - 02.2018
Intern
Women Of The ELCA
05.2013 - 02.2014
Master of Arts - Advertising
Southern Illinois University Carbondale
High School Diploma -
Theodore Roosevelt High School