Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylie Shutika

McKees Rocks,PA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Dunkin' Donuts
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Barista Trainer

Starbucks
11.2021 - 06.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Server

New Sheffield Cafe
08.2021 - 11.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.

Server/Hostess

Longhorn Steak
06.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Science - Biological Science

Community College of Beaver County
Monaca, PA
2025

High School Diploma -

West Allegheny Senior High School
Imperial, PA
05.2020

Skills

  • Staff Management
  • Cash Handling Expertise
  • Employee Performance Monitoring
  • Beverage Preparation
  • High-Volume Dining
  • Menu Memorization
  • Food Preparation and Safety

Timeline

Shift Supervisor

Dunkin' Donuts
06.2023 - Current

Barista Trainer

Starbucks
11.2021 - 06.2023

Server

New Sheffield Cafe
08.2021 - 11.2021

Server/Hostess

Longhorn Steak
06.2019 - 07.2021

Associate of Science - Biological Science

Community College of Beaver County

High School Diploma -

West Allegheny Senior High School

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Rylie Shutika