Calsey Stevens
Dispatcher
Sidney,Montana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Secretary
Prairie Electric
03.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Dispatcher
Richland County Sheriffs Office
09.2023 - 03.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Server
Pizza House
Sidney, MT
11.2022 - 07.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Salon Manager
Olympia Hair Company
08.2017 - 02.2018
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Maintained general appointment calendar and set shift schedules
Color Technician
Gene Juarez Salons & Spas
02.2012 - 09.2014
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Brushed, washed and thoroughly rinsed clients' hair prior to coloring, avoiding pulling hair or aggravating scalp.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Kept on top of current hair cutting, coloring and styling trends.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise coloring and styling of clients' hair.
Education
Associate of Arts - General Literature
South Puget Sound Community College
Olympia, WA 01.2014 - 01.2016
Cosmetology License - Cosmetology
Gene Juarez Academy North Seattle
Mountlake Terrace, WA 07.2010 - 07.2011
Skills
Guest relations management
Daily specials memorization
Point of sale operation
Hospitality service expertise
Bill computation
Complaint resolution
Account management
Recordkeeping strengths
Professional telephone demeanor
Educational support
Documentation
Schedule Management
Critical Thinking
Decision-Making
Active Listening
Information Intake
Works Well Under Pressure
Information Gathering
Data Entry
Vice Presidents List
Managed good grades to get on the Vice Presidents list.
Timeline
Secretary
Prairie Electric
03.2024 - Current
Dispatcher
Richland County Sheriffs Office
09.2023 - 03.2024
Server
Pizza House
11.2022 - 07.2023
Salon Manager
Olympia Hair Company
08.2017 - 02.2018
Associate of Arts - General Literature
South Puget Sound Community College
01.2014 - 01.2016
Color Technician
Gene Juarez Salons & Spas
02.2012 - 09.2014
Cosmetology License - Cosmetology
Gene Juarez Academy North Seattle
07.2010 - 07.2011
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