Calvin Asare
Oak Grove,MN
Summary
Technical support professional with comprehensive background in addressing and resolving technical issues effectively. Known for collaborative approach and consistently achieving results. Reliable team player with ability to adapt to changing demands and priorities. Skilled in problem-solving and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Polaris Ins
02.2021 - Current
- Assist dealers with troubleshooting and diagnostics working towards identifying root cause to resolve product issues in the field .
- Implement remote support tools that expedited issue resolution while minimizing downtime of units.
- Assisted in product development by identifying and addressing recurring dealer concerns on products.
- Developed troubleshooting guides and knowledge base articles, enhancing self-help options for dealers seeking assistance.
- Provide technical and engineering information during collaborative projects.
- Resolve complex technical issues for improved system performance and cusmtomer experience.
Motorsports Technician
Simply Street Bikes
03.2014 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed scheduled and unscheduled maintenance tasks on motorcycles, ATVs & UTVs.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Provide advanced technical level support to other technicians on complicated repairs and diagnostics.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Motorsports Technician
Belle Plaine Motorsports
04.2013 - 03.2014
- Executed diagnostics, troubleshooting and evaluations on motorcycles, ATVs & UTVs.
- Examined new and replacement parts to uncover defects.
- Performed scheduled and unscheduled maintenance tasks on motorcycles, ATVs 7 UTVs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Assembled machines and mechanics according to instructions.
Education
Certificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Skills
- Technical aptitude
- Issue Analysis
- Attention to detail
- Time management
- Written/Verbal Communication
- Mechanical Knowledge
- Technical Support
- Remote Diagnosis
- Technical Troubleshooting
- Technical documents comprehension
Certification
- Honda advanced programed fuel induction
- Honda advance ATV service
- Honda ATV diagnostics
- Honda advanced chassis & suspension service
- Honda advanced electrical systems
- Yamaha Bronze
Timeline
Technical Service Representative
Polaris Ins
02.2021 - Current
Motorsports Technician
Simply Street Bikes
03.2014 - Current
Motorsports Technician
Belle Plaine Motorsports
04.2013 - 03.2014
Certificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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