Taylor Richardson
Columbus,MS
Summary
Patient Technical Service Representative with four years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.
Overview
3
3
years of professional experience
Work History
Technical Service Representative
Magnolia Business Systems
02.2024 - Current
- Recommend replacement parts and upgrade options based on customers' needs.
- Perform diagnosis of Copier and Printer equipment failures via in-person inspection and phone-based consultation.
- Keep detailed mileage and fuel reports to track overall fuel costs.
- Maintain professional and friendly demeanor during deliveries and service calls to uphold company reputation.
Technical Service Representative
RJ Young
10.2021 - 01.2024
- Documented support interactions for future reference.
- Recommended replacement parts and upgrade options based on customers' needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained professional and friendly demeanor during deliveries and service calls to uphold company reputation.
Education
High School Diploma -
Victory Christian Academy
Columbus, MS05-2016
No Degree - Canon ImageRunner DX Series
Canon Technical Class
Atlanta, GA04-2023
Skills
- Network support
- Application support
- Incident management
- Hardware configuration
- Customer service
- Adaptability
- Problem-solving aptitude
- Continuous improvement
Timeline
Technical Service Representative
Magnolia Business Systems
02.2024 - Current
Technical Service Representative
RJ Young
10.2021 - 01.2024
High School Diploma -
Victory Christian Academy
No Degree - Canon ImageRunner DX Series
Canon Technical Class
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