Calvin Asare
Oak Grove,MN
Summary
Technical support professional with comprehensive background in addressing and resolving technical issues effectively. Known for collaborative approach and consistently achieving results. Reliable team player with ability to adapt to changing demands and priorities. Skilled in problem-solving and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Polaris Inc.
02.2021 - Current
- Assist dealers with troubleshooting and diagnostics, working towards identifying root cause to resolve product issues in the field.
- Implemented remote support tools that expedited issue resolution while minimizing downtime of units.
- Assisted in product development by identifying and addressing recurring dealer concerns on products escalating them accordingly.
- Developed troubleshooting guides and knowledge base articles, enhancing self-service options for dealers seeking assistance.
- Provide technical and engineering information during collaborative projects.
- Resolve complex technical issues for improved vehicle performance and customer experience.
- Assist with technical needs at events to promote the brand
- Train dealers providing optimal service operation practices
Motorsports Technician
Simply Street Bikes
03.2014 - 02.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed scheduled and unscheduled maintenance on motorcycles, ATVs & UTVs.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Provide advanced technical level support to other technicians leading them on complicated repairs and diagnostics.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Confirmed repair completion and accuracy to prevent comebacks.
Motorsports Technician
Belle Plaine Motorsports
04.2013 - 03.2014
- Executed diagnostics, troubleshooting and evaluations on motorcycles, ATVs & UTVs.
- Examined new and replacement parts to uncover defects.
- Performed scheduled and unscheduled maintenance on motorcycles, ATVs & UTVs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Assembled machines and mechanics according to instructions.
- Confirmed repair completion and accuracy to prevent comebacks.
Education
Certificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
05.2012
Skills
Technical aptitude
Issue Analysis
Attention to detail
Time management
Written/Verbal communication
Mechanical Knowledge
Technical Support
Remote Diagnosis
Technical Troubleshooting
Technical documentation comprehension
Certification
- Polaris Slingshot Gold Level Training
- Indian Motorcycles Gold Level Training
- Polaris Snowmobile Gold Level Training
- Honda advanced programmed fuel induction
- Honda advance ATV service
- Honda ATV diagnostics
- Honda advanced chassis & suspension service
- Honda advanced electrical systems
- Yamaha Bronze Training
- Harley Davidson Technical Training
- Triumph Motorcycle Silver Training
Timeline
Technical Service Representative
Polaris Inc.
02.2021 - Current
Motorsports Technician
Simply Street Bikes
03.2014 - 02.2021
Motorsports Technician
Belle Plaine Motorsports
04.2013 - 03.2014
Certificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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