Calvin Guillory
Round Rock,TX
Summary
Dynamic professional with extensive experience at Texas Works, excelling in case management and customer service. Proven ability to resolve complex client issues and ensure compliance with state and federal policies. Strong analytical skills and effective communication foster professional relationships and drive team success in eligibility determination and program compliance.
Overview
15
15
years of professional experience
Work History
Advisor IV - Integrity Support Services (ISS)
Texas Works
05.2021 - Current
- Managed complex eligibility cases while interpreting and applying state and federal policies.
- Resolved escalated client issues to enhance service delivery and compliance.
- Mentored staff to ensure accurate and timely case processing.
- Advised clients on eligibility for government assistance programs, facilitating access to resources.
- Assisted clients in completing applications for benefits and services, improving application success rates.
- Conducted assessments to identify client needs and available resources effectively.
- Presented at the 2026 ISS Conference on fraudulent cases, sharing insights with state attendees.
Advisor II
Texas Works
11.2017 - 05.2021
- Evaluated client eligibility for public assistance programs through interviews and documentation review, ensuring compliance with state and federal policies while delivering customer-focused service.
- Provided guidance on benefits eligibility for clients in need.
- Assisted clients with application processes and documentation requirements.
- Educated clients on available resources and support services.
Advisor I
Texas Works
11.2016 - 11.2017
- Assessed eligibility for Medicaid, SNAP, TANF, and state assistance programs through client interviews and documentation verification to guarantee accurate application processing.
- Provided guidance on program eligibility and enrollment processes for clients.
- Assisted families in accessing government assistance programs and resources.
- Conducted client interviews to assess needs and determine service options.
Shift Worker
Target
10.2015 - 11.2016
- Demonstrated reliability and effective time management to ensure timely completion of tasks with attention to detail. Collaborated with team members and independently executed assigned duties, consistently meeting accuracy and deadline expectations.
- Managed stock levels and organized merchandise on sales floor.
- Assisted customers with inquiries and provided product recommendations.
- Operated cash registers and processed transactions accurately.
Site Coordinator
YMCA
01.2014 - 10.2015
- Coordinated site operations, supervised staff to ensure compliance with safety standards, managed schedules and documentation, and fostered positive relationships with youth, families, and team members.
- Coordinated daily activities and schedules for various programs at community center.
- Managed volunteer recruitment, training, and engagement for local initiatives.
- Oversaw safety protocols and compliance measures for all site operations.
Afterschool Counselor
YMCA
01.2012 - 01.2015
- Monitored groups of children at YMCA summer camp, led recreational activities, ensured camper safety, fostered positive social development, and promoted teamwork in structured, inclusive environment.
- Supervised youth during recreational activities and structured programs.
- Developed engaging curriculum for after-school enrichment and learning experiences.
- Facilitated communication between parents and staff regarding student progress.
Summer Camp Zip Line Facilitator
YMCA
01.2012 - 01.2015
- Maintained safety compliance and program standards while supervising campers on zip line course.
- Facilitated engaging workshops for youth and community members.
- Developed inclusive programs promoting personal growth and teamwork skills.
- Collaborated with staff to create a safe and welcoming environment.
Football Summer Camp Counselor
University of Texas
06.2012 - 08.2012
- Supervised and mentored youth athletes at summer football camp, assisted coaches with skill-development drills to enhance athletic performance, ensured camper safety and adherence to camp policies, and fostered teamwork, sportsmanship, and personal growth in structured athletic environment.
- Supervised daily activities for campers, ensuring safety and engagement.
- Organized recreational games and educational activities to promote teamwork.
- Communicated effectively with parents regarding camper progress and concerns.
Education
High School Diploma -
McNeil High School
Austin, TX06-2011
Some College (No Degree) - Kinesiology
Austin Community College
Austin, TX07-2026
Skills
- Eligibility determination
- Case management
- Data analysis and team collaboration
- Data reporting
- Policy document development
- Regulatory analysis
- Verbal and written communication
- Proficient in Microsoft Office Suite
- Conflict resolution
- Problem solving
- Analytical thinking
- Team mentoring
- Professional relationship building
- Teamwork and independent work capabilities
- Eligibility determination
Timeline
Advisor IV - Integrity Support Services (ISS)
Texas Works
05.2021 - Current
Advisor II
Texas Works
11.2017 - 05.2021
Advisor I
Texas Works
11.2016 - 11.2017
Shift Worker
Target
10.2015 - 11.2016
Site Coordinator
YMCA
01.2014 - 10.2015
Football Summer Camp Counselor
University of Texas
06.2012 - 08.2012
Afterschool Counselor
YMCA
01.2012 - 01.2015
Summer Camp Zip Line Facilitator
YMCA
01.2012 - 01.2015
High School Diploma -
McNeil High School
Some College (No Degree) - Kinesiology
Austin Community College