Calvin Hallums
Fredericksburg,VA
Summary
With exceptional analytical, interpersonal, and problem-solving abilities, well-prepared to embark on a new journey in the Flight Attendant industry and contribute to the growth of an established company. As a customer service agent, brings a high level of energy and excels in conflict resolution through proactive communication.
Overview
9
9
years of professional experience
Work History
Delivery Truck Driver
FedEx Ship Center
Fredericksburg, VA, United States
03.2023 - Current
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
- Demonstrated safe driving by adhering to all regulations and safety procedures, resulting in zero accidents over the course of my employment
- Transported packages and dangerous goods without incident, including hazardous materials
- Provided exceptional service to every customer, resulting in high levels of satisfaction and loyalty
- Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times
- Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Ensured that products were delivered on time in order to provide exceptional customer service
Delivery Driver
Amazon Logistics DVA5
Manassas, VA, United States
04.2022 - 01.2024
- Completed on-time deliveries by selecting the best and most efficient routes
- Kept a clean and orderly appearance during my shift
- Carefully loaded items into the delivery vehicle to prevent damage during transport
- Any suspected mechanical issues were reported as soon as possible
- Built positive working relationships with customers by responding to questions and concerns
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas
- Use safe and secure loading methods to avoid damaging goods
- Kept track of delivery information, mileage, and fuel consumption during my shift
Member Services Representative
Dominion National
Arlington, VA, United States
12.2021 - 03.2022
- Created a new employee evaluation process that resulted in significant performance improvements
- Signed up new customers, retrieved customer data, presented relevant product information, and cancelled services on an average of 40 calls per day
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Kept administrative records up to date and accurate to promote efficiency and team effectiveness in all interactions
- Maintained a strong knowledgebase of product options and sales promotions to better serve each customer
- Processed refunds to satisfy customers, prioritizing and maintaining revenue where possible when other options were exhausted or refused
- Conducted an initial client assessment and analysis to begin the research process
Front Desk Supervisor
MainStay Suites Williamsburg Historic Area
Williamsburg, VA, United States
07.2016 - 11.2021
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Processed payments, checked guests in and out of the hotel, and made reservations
- Updated customer accounts with additional room charges, such as minibar usage and room service charges
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Reconciled hotel accounts at the end of the day
- Ensured financial accuracy by collecting deposits, fees, and payments
- Was in charge of all front desk operations, keeping a close eye on the hotel's reputation, employee productivity, and operational efficiency
- Double-checked financial data for accuracy by comparing payment cards to identification
- Provided knowledgeable and friendly service to resolve issues in a timely and professional manner
Education
High School -
Madison County High School
Madison, VA02.2025
Skills
- Analytical
- Interpersonal
- Problem-solving
- Customer service
- Communication
- Regulatory compliance
- Locating VINs
- Quality management systems
- Team development
- Fast learner
- Supervision
- Operational improvement
- DOT regulations
- Safety-conscious
- MS Office
- Team building
- Defensive driver training
- Vehicle inspections
- Business operations
- Route planning
- Warehouse and fulfillment
- Invoice experience
Timeline
Delivery Truck Driver
FedEx Ship Center
03.2023 - Current
Delivery Driver
Amazon Logistics DVA5
04.2022 - 01.2024
Member Services Representative
Dominion National
12.2021 - 03.2022
Front Desk Supervisor
MainStay Suites Williamsburg Historic Area
07.2016 - 11.2021
High School -
Madison County High School