Calvin Jaramillo
Milpitas,CA
Summary
Long-horizon builder with a ship-today bias; obsessed with AI since pre-LLMs; focused on measurable customer & business impact.
Overview
14
14
years of professional experience
Work History
CX Automations Admin
NZXT
01.2023 - Current
- Built AI response systems (see Ticket Crawler project); reduced first-response time 30% and generated 45% of email channel.
- Prompt-caching + model routing cut LLM spend >75%.
- Escalation lead for complex PC hardware & firmware issues.
Technical Support Specialist
NZXT
01.2020 - 01.2023
- Handled high-volume queues across email, chat, and phone channels and maintained the highest CSAT for that period.
- Trained/mentored agents and drove service quality improvements.
- Resolved 70+ technical support inquiries per day.
Full-Stack Developer
PAYPER WIN
01.2020 - 01.2020
- Built peer-to-peer betting MVP within 1 month.
- Front end (ReactJS) complete with betting lines, profile, fund management.
- Back end (Node.js, MongoDB, Puppeteer)
Early Front-End Roles
BNG Analytics, The Kapptur Company, Jujubug LLC
01.2012 - 01.2016
- Developed responsive UIs with Angular.js, Meteor.js, and PHP for startups and SMBs.
- Early AI exposure: collaborated with teams using OpenCV (Kapptur) and proprietary ML models (BNG) while delivering front-end features.
Skills
- Customer service
- Prompt Engineering
- JS, Nodejs, ReactJS, MongoDB
- Cursor, ElevenLabs, OpenRouter
- N8N, Puppeteer
- Zendesk
PROFESSIONAL DEVELOPMENT
Full-Stack Web Development (React & MongoDB) – Udemy, 2018 Continuous self-study in prompt engineering & LLM best practices (2019 – Present); Active on AI-Twitter.
Timeline
CX Automations Admin
NZXT
01.2023 - Current
Technical Support Specialist
NZXT
01.2020 - 01.2023
Full-Stack Developer
PAYPER WIN
01.2020 - 01.2020
Early Front-End Roles
BNG Analytics, The Kapptur Company, Jujubug LLC
01.2012 - 01.2016
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