Toby C. Burton
Palestine,USA
Summary
Results-driven professional with extensive experience in customer service and insurance policy management, particularly with Allstate. Demonstrates expertise in policy writing and negotiation, showcasing commitment to professionalism and ethics. Proven track record of enhancing customer satisfaction and driving metric performance through critical thinking and effective communication.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Automations Clerk
US Army Corps of Engineers
- Answer Phone, took messages, and transferred calls
- Book appointments
- Created a library of all important documents so they were easier to access
- Timekeeping for the branch
- Built a website for an online auction the company held
- Created books out of documents
- Scanning and filing of documents
- Secretary work under the actual secretary
Assistant Manager
RadioShack
07.2009 - 12.2010
- Lead other employees throughout a shift
- Make schedules
- Customer Service
- Run credit for phone services
- Activate phones
- Sell Phones
- Take payments for phones (Cash, Check, Credit/Debit Cards)
- Merchandise product
- Perform sales, returns and exchanges
- Opening and Closing procedures
Retail Assistant Manager
T-Mobile
09.2014 - 09.2015
- Driver sales performance
- Track traffic conversion
- Manage a team of employees
- General customer service and account maintenance
- Scheduling
- Inventory processes
CCC Customer Service Licensed Associate
AllState
10.2015 - 01.2021
- Licensed in 41 states
- Resolve policy concerns
- Write policies
- Make policy changes or corrections
- Discuss coverages and premiums
- Take payments and answer billing related questions
- Review policies for discount opportunities
CCC Customer Service Licensed Associate
WNS
05.2021 - 12.2022
- Licensed in 41 states
- Resolve policy concerns
- Write policies
- Make policy changes or corrections
- Discuss coverages and premiums
- Take payments and answer billing related questions
- Review policies for discount opportunities
Customer Insights Lab
Concentrix
11.2023 - Current
- Licensed in all 50 states
- Resolve policy concerns
- Write policies
- Make policy changes and corrections
- Discuss coverages and premiums
- Take payments and answer billing related questions
- Review policies for discount opportunities
Education
Pharmacy Technician Certification -
Tyler Junior College
Tyler, TX10-2021
High School Diploma -
Washougal high School
Washougal, WA01.2009
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Policy Knowledge
- Policy writing
- Upselling
- Negotiation
- Policy Renewals
- Critical Thinking
- Property and Casualty Insurance
- Call Center Customer Service
Awards
Commanders Coin of Excellence
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Customer Insights Lab
Concentrix
11.2023 - Current
CCC Customer Service Licensed Associate
WNS
05.2021 - 12.2022
CCC Customer Service Licensed Associate
AllState
10.2015 - 01.2021
Retail Assistant Manager
T-Mobile
09.2014 - 09.2015
Assistant Manager
RadioShack
07.2009 - 12.2010
High School Diploma -
Washougal high School
Office Automations Clerk
US Army Corps of Engineers
Pharmacy Technician Certification -
Tyler Junior College
Similar Profiles
Paul SalvatoriPaul Salvatori
Hydro Electric Power Plant Mechanic at U.S. Army Corps of EngineersHydro Electric Power Plant Mechanic at U.S. Army Corps of Engineers
Karen E. MiedemaKaren E. Miedema
Software Technical Lead at U.S. Army Corps of Engineers, USACESoftware Technical Lead at U.S. Army Corps of Engineers, USACE
Melinda MannMelinda Mann
Administrative Assistant at US Army Corps of EngineersAdministrative Assistant at US Army Corps of Engineers
Heidi ClayHeidi Clay
Budget Analyst at US Army Corps of Engineers, Alaska DistrictBudget Analyst at US Army Corps of Engineers, Alaska District
ANTHONY HENRYANTHONY HENRY
Independent Property Inspector at Big Pines Notary & Singing & PP LLCIndependent Property Inspector at Big Pines Notary & Singing & PP LLC