Responsible for the coordination and all administrative functions related to the entire installation process
Process PO and Contract Amendments as required, manage collections
Serve as liaison between vendor, field team and customer to schedule installations
Managed $60 Million in annual revenues for regional installation projects
Facilitate analysis of the business processes and manage sub-contractors installation schedule
Process payroll for sales consultants and service providers
Installation Service Coordinator
The Home Depot Headquarters
04.2018 - 12.2020
Answered inquiries by clarifying desired information; researching, locating and providing information
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Planned, produced and managed all project delivery elements within time limits to ensure accuracy
Partnered with clients to identify their needs and to ensure customer satisfaction
Account Executive
Comcast/Xfinity
04.2017 - 04.2018
Determined requirements by working with customers
Answered inquiries by clarifying desired information; researching, locating, and providing information
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
Kept equipment operational by following established procedures; reporting malfunctions
Partnered with clients to identify their needs and to ensure customer satisfaction