Calvin Jiang
Plano,TX
Summary
High school senior who joined the Marine Corps Reserves, gaining valuable experience in diverse communications roles. Concurrently, ventured into the civilian sector to develop customer service skills. Excelled as a game technician, customer service representative, host, and server, always striving to bring joy to customers. The satisfaction of contributing to their happiness is deeply meaningful.
Overview
8
8
years of professional experience
Work History
Server
Beijing Hot Pot
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Haidilao
06.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Network Administrator
United States Marine Corps
05.2018 - 09.2022
- Install operate and maintain Local Area Networks (LAN) and Wide Area Networks (WAN) to enable command and control
- Typical duties include routing/switching configuration, premise wiring, installation of network components
- Also establish technical control sites, conduct fault analysis, circuit testing and end to end troubleshooting
- Additional responsibilities include, network monitoring and Quality of Service (QOS) to maintain adequate bandwidth utilization in support of communication networks and data services
- Maintain records on activation/deactivation of communications links and maintenance actions performed
- Familiar with routing protocols, Virtual Private Networks (VPN), Internet Protocol Security (IPSEC), subletting, traffic monitoring and cybersecurity.
Construction Wireman
United States Marine Corps
05.2017 - 09.2022
- Perform duties in commercial cable, telephone installation and maintenance
- Typical duties include integrating tactical telephone systems with host nation telephone systems, operating unique items of equipment for pole line construction (pole line trucks/series ditcher), mounting commercial hardware and emplacing conduit systems/commercial cable
- Negotiate an unstepped pole, install aerial cable, install direct-buried cable, install a pole line system, perform commercial cable systems corrective maintenance, and operate ditching equipment.
Telecommunications Specialist
United States Marine Corps
07.2016 - 09.2022
- Serves as a Cable installation technician for DoD/IC classified agency providing facilities sustainment, renovation, and modernization/infrastructure transition in support of voice and data installations associated with the Special Projects Office
- Ensured that the DoD/IC classified agency requirements, engineering orders, and implementation of assigned engineering orders were properly leveraged against resources and real world mission requirements.
Tactical Switching Operator
United States Marine Corps
07.2016 - 09.2022
- Designation construct, operate, and maintain wire networks to link key outposts, control points, and headquarters
- Provide reliable paths for the transmission of telephone, facsimile, and digital data messages.
Field Service Technician
Universal Processing LLC
06.2019 - 09.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Client Support
Universal Processing LLC
04.2018 - 06.2019
- Directed client support and communicated consistently by liaising between client and management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Game Technician
Dave and Buster's
08.2017 - 04.2018
- Install, maintain and repair both mechanical and circuitry issues in arcade game machines
- This involves transporting machines and assembling them by using meters, electrical parts, hand tools and soldering irons.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.2016
Skills
- CompTIA A 220-1001
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Accuracy and Attention to Detail
- Continuous Learning Attitude
- Strong Work Ethic
- Exceptional customer service
- Microsoft PowerApps
Locations
New York City, New York
Lookingfor
Opportunity That Have Advancement
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Beijing Hot Pot
03.2023 - 02.2024
Host
Haidilao
06.2022 - 03.2023
Field Service Technician
Universal Processing LLC
06.2019 - 09.2021
Network Administrator
United States Marine Corps
05.2018 - 09.2022
Client Support
Universal Processing LLC
04.2018 - 06.2019
Game Technician
Dave and Buster's
08.2017 - 04.2018
Construction Wireman
United States Marine Corps
05.2017 - 09.2022
Telecommunications Specialist
United States Marine Corps
07.2016 - 09.2022
Tactical Switching Operator
United States Marine Corps
07.2016 - 09.2022
High School Diploma -
Newtown High School
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