CALVIN K. PETERSON
New York
Summary
Dynamic and results-oriented professional with 20+ years of experience coordinating multiple office functions, contributing to operational support planning and execution, prioritizing tasks, and fostering client relationships. Adept at creating an ideal working environment for organizational staff and activities, ensuring compliance with policies and guidelines while delivering high-quality services to ensure client satisfaction. Excellent communication, strong leadership, and problem-solving abilities, with a strong passion for project management and customer service. Ready to leverage skills and enthusiasm to contribute effectively to a dynamic business environment.
Overview
25
25
years of professional experience
Work History
Office Experience Specialist
KPMG
New York, NY
07.2022 - Current
- Assist in the planning and execution of operational support needs, contributing to functional area goals
- Coordinate with local and ION leadership to prioritize tasks, leverage resources, and enhance client relationships
- Collaborate with colleagues within and outside ION to meet customer needs and participate in the development and implementation of local office initiatives
- Provide backup administrative and clerical support and coordinate new hire orientation
- Assist in task delegation, oversee project readiness and quality, and inform decision-makers
- Cross-train across office services, act as primary liaison for clients, vendors, and internal departments, both in planning and on-site projects
- Support in-person and virtual conferences, ensuring technology and catering needs are met, and delivering high-level customer service
- Manage conferencing and catering supply inventory, ensure efficient use of workspace and meeting rooms, while greeting and welcoming visitors
- Support day-to-day office operations, coordinate building facilities and management and assist with onboarding and workspace setup
- Handle on-site IT tasks and serve as a resource for firm technology, managing vendors, accounts payable, and office budgeting while performing additional administrative duties as necessary
Senior One Team Ambassador | Workplace Services
Deloitte
New York City, NY
03.2001 - 06.2020
- Oversaw day-to-day operations, including local mail services for three locations and over 5,000 employees
- Earned distinction for exceptional performance in supervising mail and package pickup and deliveries, and ensuring accurate data entry using a computerized tracking system
- Improved team performance through strategic scheduling and supervision of daily tasks and work hours
- Facilitated communication between upper-level management, personnel, and vendors while ensuring adequate staffing by monitoring daily attendance and PTO
- Played a key role in budget planning, monthly financial monitoring, and invoice payment
- Established and maintained an effective cross-training program for staff and developed beneficial relationships with the New York Post Office and vendors
- Coordinated with messengers and courier companies and oversaw an in-house supply center and mailroom
Education
Liberal Arts
Jersey City University
Jersey City, NJA+ Certification - Computer Technical Support
US PC Tech Learning Center
Jersey City, NJSkills
- Operations Management
- Data Entry and Analysis
- Account Management
- Hardware Maintenance
- Client Services
- Staff Training
- File Management
- Budget Management
- Technical Support
- Inventory Management
- Corporate Liaison
- Office Administration
- Performance Evaluation
- Financial Management
- Staff Supervision
- Operational Support
- Project Management
- Customer Service
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Outlook)
Timeline
Office Experience Specialist
KPMG
07.2022 - Current
Senior One Team Ambassador | Workplace Services
Deloitte
03.2001 - 06.2020
A+ Certification - Computer Technical Support
US PC Tech Learning Center
Liberal Arts
Jersey City University
KEY HIGHLIGHTS
- Proven success in coordinating multiple office functions and resources to enhance productivity and efficiency of business in operations
- Adept at directing all services and processes necessary for ensuring the most suitable working environment for organizational staff and activities
- Well-versed in ensuring compliance with policies and guidelines to guarantee client satisfaction and consistently delivering high-quality products and services