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Laura Jackson
Dallas,TX
Work Preference
Summary
Detail-oriented Project and Operations Professional with over 3 years of experience in coordinating cross-functional initiatives and managing client relationships. Expertise in streamlining processes, developing standard operating procedures, and coordinating logistics. Skilled in enhancing operational efficiency and managing multiple priorities in fast-paced environments to ensure project execution and event success.
Overview
4
4
years of professional experience
Work History
OFFICE EXPERIENCE SPECIALIST
KPMG
06.2025 - Current
- Coordinated daily workplace operations and acted as primary liaison among clients, vendors, and internal stakeholders, facilitating seamless execution of operational initiatives and enhancing service delivery.
- Managed site logistics, including conference room scheduling, facility readiness, and service coordination to ensure successful meetings and workplace events.
- Developed and maintained standard operating procedures, process documentation, and training materials, fostering operational consistency and supporting effective project execution.
- Supported cross-functional projects by coordinating timelines, tracking deliverables, facilitating communication, and ensuring alignment across multiple teams.
- Collaborated with leadership and Event Management team to track project milestones, address operational challenges, and drive continuous process improvements.
WORKPLACE EXPERIENCE
LATHAM & WATKINS LLP
05.2023 - 05.2025
- Coordinated logistics for firm meetings and events, acting as central point of contact while delegating tasks to teams and vendors for optimal execution.
- Streamlined workplace operations by prioritizing tasks and managing vendor resources to ensure timely execution of all events.
- Executed daily operational tasks with precision and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CUSTOMER EXPERIENCE SENIOR ASSOCIATE
THE FARMER'S DOG
06.2021 - 05.2023
- Supervised and supported 10+ agents as primary escalation point, creating tailored solutions for complex customer issues to enhance service quality.
- Facilitated learning sessions and mentored new hires during onboarding, tracking progress to ensure smooth integration into roles.
Education
Bachelor of Arts - Corporate Communications
BAYLOR UNIVERSITY
Waco, TX05-2021
Skills
- Notary public
- Acruent EMS software
- ServiceNow
- iManage
- Chrome River
- Concur
- Microsoft Office Suite
- Adobe applications
Timeline
OFFICE EXPERIENCE SPECIALIST
KPMG
06.2025 - Current
WORKPLACE EXPERIENCE
LATHAM & WATKINS LLP
05.2023 - 05.2025
CUSTOMER EXPERIENCE SENIOR ASSOCIATE
THE FARMER'S DOG
06.2021 - 05.2023
Bachelor of Arts - Corporate Communications
BAYLOR UNIVERSITY