Adriana Reyes
Nederland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Legal Intake Specialist & Office Manager
KRW Lawyers
06.2022 - Current
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Trained new hires, specifically educating them on the criteria for determining whether a potential lead qualifies for a case.
Certified Pharmacy Technician
Kroger's Pharmacy
02.2017 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Certified Pharmacy Technician
Walmart's Pharmacy
06.2014 - 07.2016
- Answered multi lined telephone calls
- Provided assistance to customers in person and via telephone calls
- Enter and type prescriptions into the data base
- Fill prescriptions properly under the pharmacist supervision
- Communicated with prescribers to verify medication dosages, refills and directions.
- Communicated with insurance providers for third party billing issues, prior authorizations and overrides.
Hotel Front Desk Receptionist
Imperial Inn And Suites
02.2012 - 07.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Lamar State College - Orange
GED -
Vidor High School
Skills
- Notary public
- Client communication
- Client confidentiality
- Intake process management
- Follow-up skills
- Office administration
- Resolving Complaints
- Attention to detail
- Multitasking Abilities
- Contract review
Timeline
Legal Intake Specialist & Office Manager
KRW Lawyers
06.2022 - Current
Certified Pharmacy Technician
Kroger's Pharmacy
02.2017 - 06.2022
Certified Pharmacy Technician
Walmart's Pharmacy
06.2014 - 07.2016
Hotel Front Desk Receptionist
Imperial Inn And Suites
02.2012 - 07.2014
Lamar State College - Orange
GED -
Vidor High School
Similar Profiles
Bryslyn JohnsonBryslyn Johnson
Intake Specialist at KRW LawyersIntake Specialist at KRW Lawyers
Shera PoydrasShera Poydras
Intake Specialist at KRW LawyersIntake Specialist at KRW Lawyers
Angelica Montenegro-JohnsonAngelica Montenegro-Johnson
Legal Intake Specialist at KRW LawyersLegal Intake Specialist at KRW Lawyers