Calvin McQueen
Summary
Accomplished Regional Manager with a proven track record at Boss Truck Shops, enhancing team performance and streamlining operations for efficiency. Expert in strategic planning and staff development, I've driven growth initiatives and fostered a culture of continuous improvement. Skilled in operations and adept at mentoring, my leadership has consistently elevated employee engagement and operational standards. Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 20 years of progressive diesel repair experience to positively impact business operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Manger
Boss Truck Shops
01.2011 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals..
- Established and maintained operational standards for six locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Manager
Q-Fix
05.2006 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Lead Diesel Technician
SunState International
03.2001 - 05.2006
- Improved service turnaround time by implementing efficient scheduling practices within the workshop.
- Streamlined workflow for increased efficiency by optimizing diagnostic procedures and repair processes.
- Troubleshot complex mechanical issues using advanced diagnostic tools, reducing repair times significantly.
Education
No Degree - Business
Hillsborough Community College
Tampa, FLSkills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Goals and performance
Certification
- Cummins Certified
- Navistar Certified
- Certified TIA trainer
Timeline
Regional Manger
Boss Truck Shops
01.2011 - Current
Manager
Q-Fix
05.2006 - 01.2011
Lead Diesel Technician
SunState International
03.2001 - 05.2006
No Degree - Business
Hillsborough Community College
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