Summary
Overview
Work History
Education
Skills
Timeline
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Robert Cook Jr

Las Vegas,NV

Summary

Dedicated Regional Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success over last 20 years driving improvements in gaming revenue, bar sales, and player growth at Northstar, Jackpot Joanie's and Winchell's.

Overview

20
20
years of professional experience

Work History

Regional Manger

Winchell's Pub and Grill /Jackpot Joanies
North Las Vegas, NV
04.2008 - 12.2023
  • Provided mentorship and coaching to team members throughout the bars and restaurant as needed.
  • Organized promotion to generate gaming business.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Trained staff on product knowledge, customer service techniques, and gaming knowledge to promote gaming growth.
  • Resolved conflicts between customers and employees within the bars and restaurant.
  • Ensured compliance with all applicable gaming laws related to employment practices within Las Vegas area.
  • Reviewed monthly reports for the bar to optimize, food sales, comp policy, gaming revenue, and player base.
  • Controlled shrink through strategic inventory management and loss prevention from bartender.
  • oversee the overall running of bar and restaurant, cleaning policies, building bar revenue.

General Manager

JoaniesSyncrosInfogenesisJoanie'sNorthstar Bar and Grill
North Las Vegas, NV
05.2004 - 03.2008
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and gaming revenue.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Handled food orders from customers seated at the bar.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Balanced daily registers and generated sales reports for management.

Education

BBA - Business

SUNY At Albany
Albany, NY
06.1998

Skills

  • Performance Management
  • Order Management
  • Sales and Marketing Strategies
  • Most common Point of sale, Micros Infogenesis, Oracle, Squirrel
  • Vast knowledge of player tracking system Tavern Tracker, Golden Gaming, Syncros
  • Proficient in use of Microsoft 360

Timeline

Regional Manger

Winchell's Pub and Grill /Jackpot Joanies
04.2008 - 12.2023

General Manager

JoaniesSyncrosInfogenesisJoanie'sNorthstar Bar and Grill
05.2004 - 03.2008

BBA - Business

SUNY At Albany

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Robert Cook Jr