Calvin Nelson
Alexandria,Minnesota
Summary
Successful Account Manager with a proven track record at Border States Electric. Adept in building strong client relationships and developing strategic accounts. Excelled in enhancing client satisfaction and retention through exceptional service and effective negotiation. Managed a $6 million territory with up to 32% GM. Skilled in teamwork and collaboration, successfully coached sales support.
Overview
26
26
years of professional experience
Work History
Account Manager
Border States Electric
04.1997 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- successfully managed a territory of approximately 6 million in sales and gm levels of 28-32% gm depending on the customer.
- managed customer pricing needs based on competition
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted projects
- coached inside sales support where applicable
Education
Electrical And Electronics
Wadena Technical College
Wadena, MN05-1988
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Building
- Customer-Oriented
- Strategic account development
Timeline
Account Manager
Border States Electric
04.1997 - 03.2023
Electrical And Electronics
Wadena Technical College
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