Calvin Ramirez
Service Advisor
Summary
Proven leader with a passion for fostering collaborative team environments and a relentless commitment to a "people first" attitude. With a Kaizen mindset, I am dedicated to continuous improvement and consistently driving growth. Seeking opportunities to leverage leadership experience and contribute to a forward-thinking organization that values innovation and prioritizes the development and well-being of its team members.
Overview
1
1
Language
Work History
Service Advisor
Italian Luxury Dealership
- Addressed the unique needs of a discerning luxury clientele, prioritizing a customer relationship-focused approach over a task-oriented one.
- Maintained a Net Promoter Score (NPS) of 100% for warranty work, showcasing a commitment to customer satisfaction and loyalty.
- Demonstrated a keen understanding of the intricacies of luxury vehicle service, providing expert advice and ensuring a seamless service process for customers.
Service Advisor
Cadillac Dealership
- Maintained and improved Key Performance Indicators (KPIs) such as Customer Satisfaction and Retention by delivering exceptional service and building strong client relationships.
- Enhanced effective labor rates by optimizing workflow and ensuring efficient use of working hours, contributing to increased profitability.
- Provided expert advice on necessary services to prevent future issues, guiding customers in making informed decisions about their vehicle maintenance.
Education
Bachelors of Science -
The University of Texas Rio Grande Valley
Edinburg, TX 08.2015 - 2020.05
Highschool Diploma -
The Science Academy of South Texas
Mercedes, TX 08.2011 - 2015.05
Skills
Ability to Work Under Pressure
Time Management
Project Management and Optimization
Quality Control
Staff Leadership and Development
Sales Planning
Timeline
Bachelors of Science -
The University of Texas Rio Grande Valley
08.2015 - 2020.05
Highschool Diploma -
The Science Academy of South Texas
08.2011 - 2015.05
Service Advisor
Italian Luxury Dealership
Service Advisor
Cadillac Dealership
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