CALVIN TAYLOR
North Bend,Ohio
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Manager with 20 years experience . Strong strategic-planning and people-management skills. Staff development Complex problem solving Calm under pressure Sound judgment Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
29
29
years of professional experience
Work History
General Manager
The Body Shop Kings Automall
Cincinnati, United States
08.2016 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Regional Manager
USA Collision Centers
12.2002 - 08.2016
- Over see multiple locations & shop visits to do file audits layout new programs to oversee all Standard Operating Procedures & Desk review files & Estimates
- Served as mentor to junior team members
- Initiated program that standardized employee training and led to increase in customer satisfaction.
- Established and maintained operational standards for [Number] locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Estimator
Frank’s Carstar 5264 Dixie HWY
Fairfield, Ohio
07.2002 - 12.2002
- Responsible for writing estimates for numerous insurance companies
- Worked with customers throughout all parts of the repair process, ensuring customer satisfaction
Painter
Knab Auto Body 6360 Colerain
Cincinnati, Ohio
04.1998 - 07.2002
- Responsible for the production & timely execution of all collision painting repairs.Accontable for the maintenance of the paint booth and paint department.
Painter
Body Works Ltd 4293 Harrison Ave
Cincinnati, Ohio
11.1997 - 04.1998
- Responsible for the production & Timely execution of all collision painting repairs.Accontable for the maintenance of the paint booth and paint department
Body Frame Technician
Sanfillipo’s Auto Body
Cincinnati, Ohio
10.1994 - 11.1997
- Responsible for the timely execution of vehicle body repairs to include frame work.
Education
I-Car certified in,220 Electronics 1&2,090 Plastic Repair,070 Finish Matching 1&2,072 Finish Matching Combo,071 Finish Matching 3,QUA01e Inspecting Repairs for Quality Control DAM13e Basic Electronics Damage Analysis, DAM11e Restraint Systems Damage Analysis, DAM10e Exterior Panels Damage Analysis -
Aiken High School
2008
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2004
Skills
- Sales Tracking
- Performance Monitoring and Evaluation
- Administrative Management
- Program Optimization
- Records Organization and Management
- Problem Anticipation and Resolution
- Hiring and Onboarding
Timeline
General Manager
The Body Shop Kings Automall
08.2016 - Current
Regional Manager
USA Collision Centers
12.2002 - 08.2016
Estimator
Frank’s Carstar 5264 Dixie HWY
07.2002 - 12.2002
Painter
Knab Auto Body 6360 Colerain
04.1998 - 07.2002
Painter
Body Works Ltd 4293 Harrison Ave
11.1997 - 04.1998
Body Frame Technician
Sanfillipo’s Auto Body
10.1994 - 11.1997
I-Car certified in,220 Electronics 1&2,090 Plastic Repair,070 Finish Matching 1&2,072 Finish Matching Combo,071 Finish Matching 3,QUA01e Inspecting Repairs for Quality Control DAM13e Basic Electronics Damage Analysis, DAM11e Restraint Systems Damage Analysis, DAM10e Exterior Panels Damage Analysis -
Aiken High School
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