Cynthia “Renee” Powers
Elkmont,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Buddy’s Home Furnishings
Athens, AL
06.2021 - Current
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee evaluations, and contract details.
- Assisted in recruiting, hiring and training of team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and maintained relationships with customers and suppliers through account development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
Counselor
Limestone County Schools
Athens, AL
01.2018 - 05.2020
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
General Manager
Brundage Management Company-Sunloan
Athens, AL
01.2007 - 01.2018
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
Education
GED -
Cornerstone. Christian Accademy
Georgia 06.2012
Skills
- Data review
- Schedule Management
- Verbal and written communication
- Staff Training
- Sales Coaching
- Customer Service
- Project Management
- Consistently meet goals
- Sales Analysis
- Financial Management
- Performance Analysis
- Troubleshooting expertise
- Strategic Planning
- Staff Supervision
- New Business Development
- Training Management
- Performance Evaluation and Monitoring
- Employee Motivation
- Marketing
- Team Oversight
- Facility Management
- Staff Management
- Workflow Planning
- Operations Management
- Sales Tracking
- Sales expertise
- Sales Promotion
- Team training and development
- P&L Management
- Financial Planning
- Staff Motivation
- Budget Control
- Inventory Tracking and Management
- Training and coaching
- Department Oversight
- Sales Strategies
- Interpersonal Skills
- Risk Management
- Advertising and marketing
- Supply Chain Management
- Employee Development
- Business Development
- Budget Allocation
- Customer Retention
- Staff training/development
- Team Player
- Performance Evaluations
- Performance Improvements
- Business marketing
- Finance and Accounting Oversight
- Staff Development
- Sales Team Development
- Customer Service Management
- Product Analysis
- Calendar Management
- Leadership and team building
- Marketing Strategies
Accomplishments
- Marketing - Implemented marketing strategies which resulted in X% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Timeline
General Manager
Buddy’s Home Furnishings
06.2021 - Current
Counselor
Limestone County Schools
01.2018 - 05.2020
General Manager
Brundage Management Company-Sunloan
01.2007 - 01.2018
GED -
Cornerstone. Christian Accademy