Calvin That
Rockford,MI
Summary
Driven professional with a proven track record at Fifth Third Bank, excelling in time management and problem-solving. Demonstrated ability to enhance customer satisfaction and meet performance metrics through critical thinking and effective communication. Skilled in adapting to new situations and making decisive actions, showcasing a results-oriented approach with a keen attention to detail.
Overview
8
8
years of professional experience
Work History
Asynchronous Messaging Professional
Fifth Third Bank
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Professional
Fifth Third Bank
07.2016 - 06.2019
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Education
Bachelor of Science - Business Administration
Michigan State University
East Lansing, MI06.2013
Skills
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Critical Thinking
- Decision-Making
Timeline
Asynchronous Messaging Professional
Fifth Third Bank
06.2019 - Current
Customer Service Professional
Fifth Third Bank
07.2016 - 06.2019
Bachelor of Science - Business Administration
Michigan State University
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