Experienced professional adept at coordinating diverse projects from inception to completion. Skilled in supporting cross-functional teams to achieve project milestones and deliverables. Effective communicator with strong organizational skills, excelling in fast-paced environments that demand adaptability and attention to detail.
Work History
Hiring Manager/ Transport Manager
9 Years 10 Months
Gen1 Protection | 10.2016 - Current
Managed multiple projects simultaneously, prioritizing tasks based on urgency and resource availability to align with organizational goals.
Planned, designed, and scheduled phases for large projects.
Increased staff by 70% through targeted recruitment strategies.
Created reporting systems to track recruitment metrics, supporting data-driven decision-making and process improvement.
Enrollment Services Advisor
11 Months
Bridgepoint Education | 10.2015 - 09.2016
Managed project schedules by adjusting workflows and meeting deadlines to ensure timely completion.
Supervised projects from initiation to delivery by prioritizing needs and delegating assignments effectively.
Schedule follow-up calls with prospective students to discuss information packets, applications and financial aid documentation I collected during the initial interview process
Business Technical Support Representative
1 Year 7 Months
Comcast | 02.2014 - 09.2015
Solicited referrals for potential prospects using courteous and effective customer service strategies to enhance client engagement
Recognized as High Performer by maintaining lower than average handle time while achieving higher than average call resolution score.
Effectively reduced costs by achieving a field tech visit rate of 3.46% vs average of 12%
Achieved High Performer recognition by maintaining lower than average handle time and higher than average call resolution score, contributing to team efficiency
Management Trainee
2 Years 9 Months
Enterprise Rent-A-Car | 05.2011 - 02.2014
Grew branch sales by 12% due to proactive business growth strategies targeting corporate accounts and local body shops
Facilitated cross-functional communication, enhancing collaboration among teams to achieve project goals.
Managed deadlines and adjusted workflows to ensure projects remained on schedule.
Education
Bachelor of Science - Business Administration And Management
Grambling State University | Grambling, LA | 05-2013
Presidents List: 2008-2009, 2011-2012
Dean's List 2008,2010
Grambling State University: California Club “Adopt a Spot” Community Service (Once every semester)
Grambling State University: Business Management Club
Founding member of The National Society of Leadership and Success for Grambling State University
Skills
Project planning
Project management
Project monitoring
Scope management
Budget management
Employee onboarding
Internal communication
Training programs
Relationship management
Client relations
Staff management
Financial statement analysis
Timeline
Hiring Manager/ Transport Manager
Gen1 Protection
10.2016 - CurrentRead More
Enrollment Services Advisor
Bridgepoint Education
10.2015 - 09.2016Read More
Business Technical Support Representative
Comcast
02.2014 - 09.2015Read More
Management Trainee
Enterprise Rent-A-Car
05.2011 - 02.2014Read More
Grambling State University
Bachelor of Science from Business Administration And Management