MARION ROBESON
Asheville,NC
Summary
An organized, highly motivated and results-oriented leader in the field of hospital leadership, with more than 20 years of experience, and dynamic contributions in the fields of imaging, central transport and education. Focusing on delivering successful results by using all available resources including up-to-date technology and best practices. A proven ability to quickly identify key issues and develop strategies and recommendations. A leader, trusted advisor, team player and strong communicator with a track record of producing results that yields outstanding outcomes.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager Central Transport
Mission Hospital
01.2021 - Current
- Lead the central transport department to success
- Took over department to improve hospital throughput and develop team structure
- Improved department staffing ratios by 50%
- Improved turnaround time by 54%
- Decreased canceled requests by 37%
- Develop and mentor staff for a future in healthcare
- Create safe process for the movement of patient
- Participate in process improvement with clinical areas of the hospital
- Improved Staff engagement; current engagement score of 85%
- Utilize data to create process improvement
- Mastery of data reconciliation within CareAware application
- Maintain budget to established standard
- Improve productivity: routinely operate above 100%
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Imaging Educator and Special Projects Manager
Mission Hospitals
01.2018 - 01.2021
- Onboarding of new imaging staff
- Division policy management for all imaging services
- Division Protocol development for all imaging services
- PI projects related to imaging throughput
- Laser Safety Officer for Imaging
- Primary resource for the development and implementation of the North Tower project
- Worked with Radiology Quality and Safety Committee
- Process development for new software implementation
- Process development for new radiology contrast change
- Working with Radiologists to develop protocols, policies and standards
Radiology Throughput Manager
Mission Hospitals
01.2017 - 01.2018
- Scheduling Diverse Patient Mix
- Coordinating with Patient units and accommodating Status Changes
- Order Prioritization
- Patient satisfaction
- Quality and safety management
- Ambassador for patient, physician and staff concerns
- Tracking Board Development and implementation
- Transport Optimization Team
- Emergency Department turnaround time team
- Pregnancy Policy revision
- Mobile equipment process and flow mapping
- Process mapping for scheduling and registration
- Creatinine point of care development
- Quality improvement initiatives with emergency department, transport and radiology
- Capacity Management facilitator for radiology-based education and process
- Communication process development for radiology and floor nursing
- Inpatient scheduling Initiative
- Efficiency Improvement
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
Diagnostic Radiology Weekend Supervisor
Mission Hospitals
01.2010 - 01.2017
- Direction of staff across all radiology modalities during the weekend hours
- Staff scheduling
- Patient satisfaction
- Quality and safety management
- Front line for PACS administration issues
- Ambassador for patient, physician and staff concerns
- Regulatory compliance for staff files and education
- Oversight of all radiology services
- High Quality and Excellent Service
Diagnostic Radiology Staff Technologist
Mission Hospitals
01.2002 - 01.2010
- Trained and proficient in Fluoroscopy, diagnostic and emergency radiography
- Protocol development
- Physician and PA Interaction
- New Hire Training in Fluoroscopy
Radiology Technologist
East Cooper Regional Hospital
01.2001 - 01.2002
- Technologist for fluoroscopy, diagnostic, emergency and OR
Diagnostic Technologist
Roper Bon-Secur St. Francis
01.2000 - 01.2002
- Technologist for fluoroscopy, diagnostic, emergency and OR
Radiology Student Technologist
Mission Hospital
01.1999 - 01.2000
- Work as Assistant Technologist while a student to enhance my education
Education
Associate of Applied Science - Radiography
Asheville Buncombe Technical Community College
Asheville05.2000
Skills
- Quality Improvement
- Competency Development and Education
- Equipment evaluation and improvement
- Staff Communications
- Patient Ambassador
- Patient Safety Officer
- Multiple Facility Compliance Evaluations
- Phillips applications education
- Value Stream Mapping
- Policy and Protocol development
- Schedule preparation
- Data analysis
- Verbal and written communication
- Customer service
- Project planning
- Policy implementation
- Documentation and reporting
- Operations management
- Change management
- Performance evaluations
- Safety procedures
- Time management
- Strategic planning
- Staff management
- Coaching and mentoring
- Project management
- Partnership development
- Staff training and development
Certification
ARRT Certified since 2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager Central Transport
Mission Hospital
01.2021 - Current
Imaging Educator and Special Projects Manager
Mission Hospitals
01.2018 - 01.2021
Radiology Throughput Manager
Mission Hospitals
01.2017 - 01.2018
Diagnostic Radiology Weekend Supervisor
Mission Hospitals
01.2010 - 01.2017
Diagnostic Radiology Staff Technologist
Mission Hospitals
01.2002 - 01.2010
Radiology Technologist
East Cooper Regional Hospital
01.2001 - 01.2002
Diagnostic Technologist
Roper Bon-Secur St. Francis
01.2000 - 01.2002
Radiology Student Technologist
Mission Hospital
01.1999 - 01.2000
ARRT Certified since 2000
Associate of Applied Science - Radiography
Asheville Buncombe Technical Community College
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