Calvin Wood
Manassas,VA
Summary
With a proven track record at Calvin's Contracting & Service, LLC, I excel in business operations management and customer service, demonstrating a strong work ethic and decision-making skills. Achieved increased customer satisfaction through innovative business planning and sales negotiation, ensuring repeat business and referrals. Skilled in preventative maintenance and fostering strong client relationships. Known for flexibility in adapting to changing needs and providing reliable leadership. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Owner/ Operator
Calvin's Contracting & Service, LLC
05.2003 - Current
- Meet with potential customers to look at remodeling ideas, give a detailed estimate to include pricing
- Sales and Marketing
- Helping Customers over the phone with service related inquiries
- Web Site creator, uploading before and after photos
- Operated daily functions such as prep the area for removal and installation
- Design a blueprint for customer and county inspectors
- Service Repairs for household appliances
- Bathroom and Kitchen Remodeling
- Repair, Installation, and finishing of Drywall
- Painting and caulking
- Diagnose plumbing issues and repair
- Repair and/or Installation of electrical tasks
- Installation of windows and doors
- Removal and repair of concrete, stone, brick
- Removal and Repairs to structure and load bearing walls
- Framing walls, ceilings, and basements
- Maintain company vehicles
- Maintain State and Local licenses
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff..
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Assistant Construction Manager
Toll Brothers Virginia
10.2000 - 05.2003
- Managed project documentation, maintaining accurate records for audits and future reference.
- Supervising all trades from breaking ground to finalizing occupancy.
- Played an integral role in expediting permit approvals through effective communication with regulatory agencies.
- Developed strong relationships with clients by delivering excellent customer service during construction projects and within their appointed warranty issues that may arise after move-in
- Efficiently managed material procurement processes to prevent delays in the project''s progress.
- Contributed to successful project completion by monitoring progress, resolving issues, and providing timely updates to senior management.
- Conducted regular quality control checks throughout the construction process to ensure a high level of craftsmanship was maintained at all times.
- Ensured site safety by enforcing proper protocols and conducting regular inspections.
- Reviewed drawings and specifications, identifying any discrepancies or potential issues before construction began.
- Contributed to a positive company image by consistently upholding high standards for professionalism and ethical conduct in all interactions.
- Coordinated subcontractors and suppliers, ensuring all work was completed according to specifications and on schedule.
- Maintained compliance with building codes, environmental regulations, and safety standards throughout all stages of construction.
- Verified completed projects met approved time, quality, and cost estimates.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Supervised team of 150 construction workers to maintain productivity and quality of work.
Service Technician / Installer /Customer Sales Associate
Sterling Appliance Inc.
01.1996 - 10.1999
- Ran electrical wiring to appliances from panel box, also ran gas and plumbing lines. Sold large household appliances, service repairs, and custom installations for some products including refrigerators, wall-ovens, cooktop, and microwave.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits..
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Skills
- Business operations management
- Business planning
- Sales negotiation
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Safe driving
- Attention to detail
- Basic maintenance
- Courteous and polite demeanor
Timeline
Owner/ Operator
Calvin's Contracting & Service, LLC
05.2003 - Current
Assistant Construction Manager
Toll Brothers Virginia
10.2000 - 05.2003
Service Technician / Installer /Customer Sales Associate
Sterling Appliance Inc.
01.1996 - 10.1999
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