Calvina Burgess
Lake View,NY
Summary
Detail-oriented Quality Operating Systems Coordinator with strong problem-solving skills. Known for conducting thorough root-cause analysis and implementing corrective actions that enhance product reliability and operational standards.
Overview
20
20
years of professional experience
Work History
Quality Operating Systems Coordinator
Ford Motor Company
Hamburg, NY
04.2019 - Current
- assist cross-functional teams to enhance operational efficiency by providing information on concerns/changes/procedures, while stressing the importance of following the process.
- assist in root-cause analysis to find out why non-conformance occurred and to review work flow to ensure QOS and PCP are adhered to.
- coach Team leaders, Process coaches, Inspectors, line members on procedures to make sure they are aware of what they are doing and why they are doing it.
- Monitor CM4D, WQR, PPMS, LastHits, rejects, FDA processes are completed, acceptable and results are recorded. Conduct daily QOS audits. Assisted in preparing BSP for 3 ISO audits.
Forklift Operator
Ford Motor Company
Hamburg, NY
06.2018 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
Quality Inspector
Ford Motor Company
Hamburg, NY
09.2017 - 06.2018
- Conducted thorough inspections of components to ensure adherence to quality standards.
- Utilized NDT, WQR to assess product specifications and performance.
- Identified defects and implemented corrective actions to enhance product reliability.
- Collaborated with production teams to resolve quality issues and streamline processes.
CTL/Prog Machine Operator
Ford Motor Company
Hamburg, NY
01.2017 - 09.2017
- Operated various CTL and Prog line to ensure efficient production processes.
- Monitored equipment performance, identifying and reporting issues promptly.
- Performed quality control checks, maintaining high standards of product integrity.
Production Worker
Ford Motor Company
Hamburg, NY
04.2015 - 01.2017
- Operated machinery to assemble automotive components efficiently.
- Worked in Press Room and Metal Assembly
Senior Accounts Specialist
FedEx Trade Networks Customs & Brokerage
Tonawanda, NY
06.2006 - 04.2015
- Managed complex specialized international accounts to ensure U.S. Customs compliance and adherence to government regulations.
- Led cross-functional teams in resolving logistical challenges by utilizing customers Standard Operating Procedures and the US Harmonized Tariff schedule.
- Mentored junior specialists on how to obtain U.S. customs clearance on shipments regulated by FDA/ATF/FCC and knowledge sharing within the team.
- Reached out to customer liaisons round the world to obtain difficult to classify products.
Education
Bachelor of Arts - Political Science
SUNY Buffalo State
Buffalo, NY08-2000
Associate of Applied Science - Paralegal Assistance
Erie Community College
Buffalo, NY06-1997
Skills
- Employee advocacy
- Conflict resolution
- Organizational skills
- Problem solving
- Effective communication and follow-up
- Attention to detail
Affiliations
Member of Ford-UAW DEI committee
Timeline
Quality Operating Systems Coordinator
Ford Motor Company
04.2019 - Current
Forklift Operator
Ford Motor Company
06.2018 - Current
Quality Inspector
Ford Motor Company
09.2017 - 06.2018
CTL/Prog Machine Operator
Ford Motor Company
01.2017 - 09.2017
Production Worker
Ford Motor Company
04.2015 - 01.2017
Senior Accounts Specialist
FedEx Trade Networks Customs & Brokerage
06.2006 - 04.2015
Bachelor of Arts - Political Science
SUNY Buffalo State
Associate of Applied Science - Paralegal Assistance
Erie Community College