Calvina Burgess
Lake View,NY
Summary
Detail-oriented Quality Operating Systems Coordinator with strong problem-solving skills. Known for conducting thorough root-cause analysis and implementing corrective actions that enhance product reliability and operational standards.
Overview
20
20
years of professional experience
Work History
Quality Operating Systems Coordinator
Ford Motor Company
04.2019 - Current
- assist cross-functional teams to enhance operational efficiency by providing information on concerns/changes/procedures, while stressing the importance of following the process.
- assist in root-cause analysis to find out why non-conformance occurred and to review work flow to ensure QOS and PCP are adhered to.
- coach Team leaders, Process coaches, Inspectors, line members on procedures to make sure they are aware of what they are doing and why they are doing it.
- Monitor CM4D, WQR, PPMS, LastHits, rejects, FDA processes are completed, acceptable and results are recorded. Conduct daily QOS audits. Assisted in preparing BSP for 3 ISO audits.
Forklift Operator
Ford Motor Company
06.2018 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
Quality Inspector
Ford Motor Company
09.2017 - 06.2018
- Conducted thorough inspections of components to ensure adherence to quality standards.
- Utilized NDT, WQR to assess product specifications and performance.
- Identified defects and implemented corrective actions to enhance product reliability.
- Collaborated with production teams to resolve quality issues and streamline processes.
CTL/Prog Machine Operator
Ford Motor Company
01.2017 - 09.2017
- Operated various CTL and Prog line to ensure efficient production processes.
- Monitored equipment performance, identifying and reporting issues promptly.
- Performed quality control checks, maintaining high standards of product integrity.
Production Worker
Ford Motor Company
04.2015 - 01.2017
- Operated machinery to assemble automotive components efficiently.
- Worked in Press Room and Metal Assembly
Senior Accounts Specialist
FedEx Trade Networks Customs & Brokerage
06.2006 - 04.2015
- Managed complex specialized international accounts to ensure U.S. Customs compliance and adherence to government regulations.
- Led cross-functional teams in resolving logistical challenges by utilizing customers Standard Operating Procedures and the US Harmonized Tariff schedule.
- Mentored junior specialists on how to obtain U.S. customs clearance on shipments regulated by FDA/ATF/FCC and knowledge sharing within the team.
- Reached out to customer liaisons round the world to obtain difficult to classify products.
Education
Bachelor of Arts - Political Science
SUNY Buffalo State
Buffalo, NY08-2000
Associate of Applied Science - Paralegal Assistance
Erie Community College
Buffalo, NY06-1997
Skills
- Employee advocacy
- Conflict resolution
- Organizational skills
- Problem solving
- Effective communication and follow-up
- Attention to detail
Affiliations
Member of Ford-UAW DEI committee
Timeline
Quality Operating Systems Coordinator
Ford Motor Company
04.2019 - Current
Forklift Operator
Ford Motor Company
06.2018 - Current
Quality Inspector
Ford Motor Company
09.2017 - 06.2018
CTL/Prog Machine Operator
Ford Motor Company
01.2017 - 09.2017
Production Worker
Ford Motor Company
04.2015 - 01.2017
Senior Accounts Specialist
FedEx Trade Networks Customs & Brokerage
06.2006 - 04.2015
Bachelor of Arts - Political Science
SUNY Buffalo State
Associate of Applied Science - Paralegal Assistance
Erie Community College