CALVIN B. NELMS

• Owns and delivers operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound and inbound operations
• Leads and supervises 5 Station Managers, 156 Warehouse Associates tasked with delivering upon customer promise and operational deadlines
• Responsible for providing strategic level/long-term quarterly planning including labor planning, rate forecasting, and peak season planning: Networks with other leaders across network to solicit and share process improvements and drive efficiencies and cost savings
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact
• Serves as subject matter expert for all Delivery Associates and Delivery Service Partners process areas
• Manages Site and 3PL relationship and measures and evaluates those partnerships regularly, facilitating regular meetings with 3PL service providers to resolve their barriers and to develop and ensure adherence to action plans that meet business objectives.
• Notable Accomplishments:

-Implemented a continuous improvement process change that increased site unload capacity by 50% with a total human capital cost savings of $11K quarterly.
− Redeveloped a 5S standard operating procedure for site inventory tracking and control which reduced lost shipment quality defects by 23%
−Overhauled site development resulting in an incline in network ranking from 83 of 85 2021, to 45 of 92 2022.

• Launched new Amazon business unit for global air transportation and delivery
• Developed KPIs to measure ground operation efficiency and productivity
• Managed inbound and outbound air operations of 12 Boeing 737 aircraft while simultaneously supervising 8 load planners 150+ ground support and air transportation associates
• Built and executed productivity plans by reviewing work forecasts, determining productivity requirements, and partnered with cross-functional managers to optimize labor staffing
• Interfaced internal and external senior management to develop and execute milestones
• Supports all safety programs, OSHA and Air Carrier FAA compliance to ensure safe working conditions for all Amazon Associates
• Notable Accomplishments:

-Strengthened Amazon Air’s internal foundation by developing an internal leadership development course for level I associates (T3AM) resulting increased internal management promotions by 35%

-Achieved a 98.9% on time aircraft departure rate 3% above target through aggressive labor planning strategy -Shattered silos by cross-training 50+ employees and achieving a 43% interdepartmental labor support increase through innovatively reallocating existing human capital

-On-boarded and trained 100+ new ground support associates resulting in a 53% increase in labor force.

• Managed first mile area operations outbound shipping department while simultaneously leading a team of 4 process assistants and 78 warehouse associates in a 24hr, 7days fast paced lean environment
• Trained, developed, and coached warehouse associates to develop high performing teams
• Cultivated relationships with cross-functional departments to maintain steady workflow for outbound materials handling team and exceed departmental goals
• Coached assistant managers by teaching analytics through in-house ERP systems to manage flow of production; solve problems by interpreting data in Tableau; and planning for shift capacity
• Guaranteed achievement of established organizational goals by enforcing strict compliance with contract and company policy, as well as with safety, environmental, and Occupational Health and Safety Administration (OSHA) requirements
• Notable Accomplishments:

-Strategically reduced labor by 10% through process improvement and reallocation of labor saving $120K -Reduced quality defects by 17% by implementing process improvements and new software tracking system.

-Designed and implemented safety observation program which drove building accountability among the warehouse leadership team and floor team members and resulted in an 11% decrease in work related injuries.

• Oversees passenger terminal operations and coordinates redeployment of foreign national soldiers, civilian contractors and U.S Uniformed personnel
• Facilitates seamless information flow by establishing technique, tactics, and procedures for each shift
• Supervises preparation and maintenance air movement records, determining safety and security precautions for of explosives, hazardous materials, MICAP, special cargo, mail and baggage
• Established and maintained personal property case files, rate printouts, basic agreements, accountable document registers, and military or carrier tariffs for household goods movements
• Manages reconciliation process of all Centrally Billed Accounts (CBA) and third-party payments within the U.S Air Force
• Notable Accomplishments:

− Led the team that coordinated the one of the largest movements consisting of 62,000 military and civilian personnel in/out of Qatar. Awarded the Meritorious Service Medal for leading one of the largest military operation movements in history.
− Sustained CENTCOM's largest blood center; shipped 30K units enabled 1.3K transfusions resulting in148 lives saved.