CALVIN (ZIMING) SITU
La Puente,CA
Summary
Highly skilled in the service industry. Experienced in supporting restaurant operations. Maintained communication while working closely with staff and customers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Ambitious, career-focused job seeker, anxious to obtain an entry-level Flight attendant position to help launch career while achieving company goals.
Overview
3
3
years of professional experience
Work History
Server
Joy Kitchen
Arcadia, CA
11.2021 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Shift Manager
Luxy Karaoke Lounge & Bar
Arcadia, CA
07.2022 - Current
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
Education
Associate of Applied Science - Interior Design
Interior Designers Institute
Newport Beach, CA02-2022
High School Diploma -
Mark Keppel High School
Alhambra, CA06-2018
Bachelor of Arts - Interior Design
Interior Designers Institute
Newport Beach, CASkills
- Guest Engagement
- Sales Techniques
- Professional Appearance
- Service Prioritization
- Strong Work Ethic
- Guest Relations Management
- Positive and Professional
- Safe Food Handling
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Shift Manager
Luxy Karaoke Lounge & Bar
07.2022 - Current
Server
Joy Kitchen
11.2021 - 07.2024
Associate of Applied Science - Interior Design
Interior Designers Institute
High School Diploma -
Mark Keppel High School
Bachelor of Arts - Interior Design
Interior Designers Institute
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