Calyn Stewart
Duncanville
Summary
Results-driven Accounts Receivable & Collections Specialist with 5+ years of experience in account resolution, payment recovery, and high- volume customer engagement. Skilled in managing aging accounts, negotiating payment arrangements, and resolving billing discrepancies. Strong interest and foundational knowledge in medical A/R and healthcare revenue cycle, with a focus on reducing outstanding balances and improving cash flow.
Overview
10
10
years of professional experience
Work History
Medical Collections Agent
Methodist Health System
03.2023 - 10.2025
- Billing
- EPIC
- Review and resolution of all assigned payer correspondence.
- Health care terminology surrounding medical diagnostic and procedural coding.
- Provides feedback to Management regarding claims issues of incorrect and/or missing information, which includes failure to get authorization at registration.
- Managed collections processes to ensure timely recovery of outstanding debts.
- Collaborated with healthcare providers to confirm accurate patient information for billing purposes.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Developed and maintained strong relationships with patients to facilitate payment arrangements.
Escalation Specialist/Collections Specialist
Bread Financial
10.2020 - 10.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85% completion rate.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
Fraud and Risk Analyst
Bank Of America
09.2018 - 10.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Investigated cases of insurance and credit card fraud, which involved upwards of $20,000 per case.
Customer Relations Specialist
Kohls Card Services
08.2015 - 10.2018
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Logged call information and solutions provided into internal database.
- Answered average of 85-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
High School Diploma -
Lakeview Centennial High School
Garland, Tx01-2012
Skills
- Medical Collections & Patients Balances
- Accounts Receivable (A/R) Management
- Aging Reports & Account Follow Up
- Payment Posting & Reconciliation
- Insurance & Billing Issue Resolution
- Denial & Dispute Resolution
- Payment Negotiation & Financial Arrangements
- HIPAA Compliance & Confidentiality
- CRM & Billing Systems
- High-Volume Call Handling
Timeline
Medical Collections Agent
Methodist Health System
03.2023 - 10.2025
Escalation Specialist/Collections Specialist
Bread Financial
10.2020 - 10.2022
Fraud and Risk Analyst
Bank Of America
09.2018 - 10.2020
Customer Relations Specialist
Kohls Card Services
08.2015 - 10.2018
High School Diploma -
Lakeview Centennial High School