Summary
Overview
Work History
Education
Skills
Timeline
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Calysta Conrad

Dallas

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

5
5
years of professional experience

Work History

Harvester/Budtender

Apothecary Farms
Pueblo
08.2024 - 01.2025
  • Identified areas in need of improvement within harvesting processes.
  • Maintained records related to harvesting activities such as yield data, downtime reports.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.
  • Processed returns and exchanges in accordance with company policy.
  • Cleaned shelves, counters and tables to maintain organized store.

Budtender/Shift Leader

Maggie's Farm
Pueblo West
08.2023 - 03.2024
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Provided excellent customer service by answering questions regarding product usage and benefits.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.

Driver/Manager

Marks Pizzeria
Penn Yan
04.2020 - 07.2023
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Provided leadership during times of organizational change or crisis situations.

Education

High School Diploma -

Finger Lakes Technical And Career Center
Stanley, NY
06-2017

Some College (No Degree) - Culinary Arts

SUNY Cobleskill
Cobleskill, NY

Skills

  • Team leadership
  • Time management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Product knowledge

Timeline

Harvester/Budtender

Apothecary Farms
08.2024 - 01.2025

Budtender/Shift Leader

Maggie's Farm
08.2023 - 03.2024

Driver/Manager

Marks Pizzeria
04.2020 - 07.2023

High School Diploma -

Finger Lakes Technical And Career Center

Some College (No Degree) - Culinary Arts

SUNY Cobleskill

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Calysta Conrad