Danielle Sooy
Millville,NJ
Summary
Dynamic professional with a strong work ethic and proven customer service expertise at Shorehouse Canna. Achieved increased daily sales through effective upselling techniques and built rapport with customers, enhancing satisfaction. Skilled in cash handling and staff training, fostering a collaborative team environment while ensuring compliance with industry regulations.Now i am looking for me education and experience with this industry
Overview
6
6
years of professional experience
Work History
Lead Budtender
Shorehouse Canna
West Cape May Nj
10.2023 - Current
- Led daily operations, ensuring adherence to compliance and safety regulations.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular stock assessments to optimize availability.
- Developed and implemented efficient workflows, enhancing team productivity and customer satisfaction.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
- Collaborated with management to create promotional strategies that increased foot traffic.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Maintained knowledge of industry trends and products to advise customers effectively.
- Participated in community outreach events representing the dispensary positively within local communities.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Collaborated closely with security personnel to maintain a safe environment for employees and customers.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with Number% accuracy rate.
Food Service Worker
The Green Olive Restaurant
Hopewell Township Nj
07.2020 - Current
- Prepared and served food items following safety and sanitation guidelines.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained cleanliness of dining areas, kitchens, and equipment to ensure optimal conditions.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented waste reduction strategies that improved sustainability efforts within operations.
- Led team meetings to discuss workflow improvements and enhance overall service delivery.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Increased repeat business with high standards of food quality and service.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Improved team morale by organizing regular staff meetings and feedback sessions.
Education
High School Diploma -
Millville Senior High
Millville Nj06.1988
Skills
Strong work ethic
Customer service expertise
Staff training and development
POS system operation
Motivational techniques
Sales proficiency
Product display creation
Industry networking
Cash handling experience
Maintaining confidentiality
Restocking inventory
Discussing cannabis
Building rapport
Customer education
Counting money
Maintaining security
Regulatory compliance
Product merchandising
Key holder
Production leadership
Edibles upselling
Dispensary security
Loyalty promotion
Point-of-sale system
THC & CBD products
Teamwork
Teamwork and collaboration
Friendly and helpful
Customer service
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Attention to detail
Customer assistance
Strong communication and interpersonal skills
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Multitasking Abilities
Adaptable and flexible
Reliability
Excellent communication
Team cooperation
Team leadership
Creative thinking
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Positive customer engagement
Decision-making
Cash handling
Relationship building
Excellent written and verbal communication
Flexible hours
Organization
Team building
Cash register operation
Store opening and closing
Timeline
Lead Budtender
Shorehouse Canna
10.2023 - Current
Food Service Worker
The Green Olive Restaurant
07.2020 - Current
High School Diploma -
Millville Senior High