Calzze Depontes-Baker
Makawao
Summary
Experienced retail associate with a strong background in customer service and sales, developed through working at Victoria’s Secret. Skilled in creating positive customer experiences, fostering repeat business, and handling transactions efficiently at the cash register. Known for maintaining a friendly, team-oriented attitude in a fast-paced, customer-focused environment.
Gained valuable customer service experience at Ali’i Leis by serving as the first point of contact for customers, providing warm and welcoming greetings. Skilled in identifying customer needs, offering assistance, and directing them efficiently to ensure a positive and personalized experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria’s Secret
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced customer retention by developing meaningful relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Lei Greeter
Ali’i Leis
08.2022 - 09.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
- Recommended products and services to customers based on personalized needs.
- Maintained clean, organized environments for presentable front-of-house areas.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Boosted customer satisfaction through welcoming and efficient service.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
Education
GED -
McKinley Adult School
Kahului, HISkills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Strong work ethic
- Guest relations
- Cash handling
- Cash register operation
Timeline
Sales Associate
Victoria’s Secret
09.2024 - Current
Lei Greeter
Ali’i Leis
08.2022 - 09.2023
GED -
McKinley Adult School
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