Daijah Odom
Denver,CO
Summary
An enthusiastic and eager to learn third year Health Service Management Major with a passion for advocating for unheard voices in the HealthCare Sector. Previous experience has allowed growth in skills such as customer service, team collaboration, and critical thinking.Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Follett Bookstore
11.2024 - 01.2025
- Maintained merchandise displays to attract customers and promote sales effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Chipotle Cashier
Chipotle
01.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Health Services Management
Norfolk State University
Norfolk, Virginia, VA05-2027
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Active listening
- Time management
- Critical thinking
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Stress management
Certification
CPR and First Aide Certified
Timeline
Sales Associate
Follett Bookstore
11.2024 - 01.2025
Chipotle Cashier
Chipotle
01.2022 - 07.2023
Health Services Management
Norfolk State University