Summary
Overview
Work History
Education
Skills
Timeline
Cam Ducilon

Cam Ducilon

Orlando,United States

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

EHR Conversion Consultant

Apex Systems
Orlando, FL
09.2022 - Current
  • Provide one-on-one training and support for software end users and client staff during Go-Live to support end users with software navigation.
  • Troubleshoot and resolve or escalate technical issues that arise during software implementation and provide additional floor support as necessary.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.

Print and Marketing Associate

Staples
Philadelphia, PA
12.2021 - 07.2022
  • Ask open-ended questions to build relationships and understand customers' copy and print marketing needs
  • Use order intake tools to capture project information and offer appropriate print solutions.
  • Increased sales by 10% by informing customers of seasonal deals.
  • Ask qualifying questions during consultation to generate potential leads to meet customers' satisfaction.
  • Proofread marketing collateral ahead of printing to eliminate errors

Merchandise Associate

Universal Studios
Orlando, FL
09.2018 - 08.2020
  • Answer general questions for guests about park activities and merchandise.
  • Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Arranged consistent shelves, bins, and racks at 5+ store locations by following established planograms.

Night Shift

Florida State University
Tallahassee, FL
09.2016 - 05.2018
  • Answer inquiries pertaining to dorm policies, services, and maintenance requests
  • Contact Night Staff Lead or maintenance staff when student report problems
  • Perform duties, such as documenting on desk logs and maintaining clean desk area.
  • Checked building to confirm maintenance and cleaning met code and regulations

Education

Master of Design - Industrial and Product Design

The University of The Arts, Philadelphia, PA
05.2022
  • Capstone Project: Museum in Society; Presenter: A take on the Philadelphia Museum of History & Culture's place in Philadelphia post-COVID, with its finances and mission in mind.
  • Thesis: Cush; Statement: When thinking about the way in which cushions are used and made today, how might we explore different materials and methods to create one that affords more versatility, and meets the needs and / or wants of the user.

Bachelor of Arts - Fine/Studio Arts, General

Florida State University, Tallahassee, FL
05.2018
  • Dean's List [Spring 2018]
  • Club: CeramiNoles; Member 2016-2018; Vice-President 2018

Skills

  • Consulting
  • Troubleshooting
  • Technical Support
  • Electronic Medical Records (EMR)
  • Wide Format Printing
  • Solving Customer Concerns
  • Critical Thinking
  • Adobe Suite
  • Customer Satisfaction
  • Call Transfers
  • Cash Register Operations
  • Inbound and Outbound Calling

Timeline

EHR Conversion Consultant - Apex Systems
09.2022 - Current
Print and Marketing Associate - Staples
12.2021 - 07.2022
Merchandise Associate - Universal Studios
09.2018 - 08.2020
Night Shift - Florida State University
09.2016 - 05.2018
The University of The Arts - Master of Design, Industrial and Product Design
Florida State University - Bachelor of Arts, Fine/Studio Arts, General

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Cam Ducilon