Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cam Vaillant

Sumner

Summary

Dynamic professional with a proven track record at Flow International, excelling in relationship building and program management. Spearheaded customer satisfaction initiatives and enhanced operational efficiency through process updates. Adept in Microsoft Excel and team leadership, consistently delivering results that exceed expectations while fostering collaboration among diverse teams.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Flow International
12.2019 - Current
  • Processed daily orders, quotes, and technical support
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Main point of contact and lead for machine PC upgrade;oversaw the recommendation, ordering, and trouble shooting of Industrial computers for waterjet machines.
  • Main point of contact for sofware implentation. Coordinated with Software development team to provide customers with best suited software option.

4N FX/Clinical Superintendent

446 Aeromedical Evacuation Squadron
08.2020 - Current
  • Oversaw clinical efficiency and improvement for 56 medical professionals
  • Coordinated with Operations and Training to ensure proper medical training in order to exceed standards
  • Implemented process for upgrade training and records management
  • Superintendent for 3 sections;managed clinical capabilities and processes for medical training & competency, Patient and aircraft safety, and Quality Assurance.

Program Coordinator

Flow International
12.2017 - 12.2019
  • Oversaw preventative maintenance program for over 100 customers throughout the U.S and Canada
  • Tracked and oversaw equipment rebuilds, consumable parts tracking, and certified technician scheduling.
  • Established ongoing communication with customers, customer support, and service center to ensure top notch customer satisfaction.
  • Coordinated with the Program director to track renewals once the program ended.

Education

Bachelor of Arts - Anthropology

University of Washington
Seattle, WA
06-2007

Skills

  • Relationship building
  • Performance improvements
  • Process updates
  • Team leadership
  • Computer proficiency
  • Microsoft Excel
  • Program management
  • Office administration
  • Managing schedules
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Timeline

4N FX/Clinical Superintendent

446 Aeromedical Evacuation Squadron
08.2020 - Current

Customer Service Representative

Flow International
12.2019 - Current

Program Coordinator

Flow International
12.2017 - 12.2019

Bachelor of Arts - Anthropology

University of Washington

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