Camauri Mackey-Okwuchi
East Chicago,IN
Summary
Dedicated sales associate with a proven track record in client support, effective communication, and teamwork. Experienced in enhancing customer satisfaction through prompt issue resolution and product knowledge.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Hammond, IN
02.2021 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Collaborated with team members to achieve daily sales targets consistently.
- Managed inventory levels through regular stock checks and replenishment efforts.
- Resolved customer inquiries and concerns promptly, improving satisfaction rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative/Loan Processor
Sallie Mae Student Loan Services
Hobart, IN
01.2017 - 03.2020
- Assisted customers with inquiries regarding student loan applications and repayment options.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Educated borrowers on loan management tools and resources available through Sallie Mae.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with team members to streamline processes, enhancing overall service quality.
- Trained new representatives on best practices for effective customer communication.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Cybersecurity
Indiana University, Purdue University Indianapolis
Indianapolis, IN12-2028
Skills
- Client Support
- Excellent people skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Ross Dress for Less
02.2021 - Current
Customer Service Representative/Loan Processor
Sallie Mae Student Loan Services
01.2017 - 03.2020
High School Diploma - Cybersecurity
Indiana University, Purdue University Indianapolis