C'Ambrea Cuevas
Houston,TX
Summary
Dynamic Collections Agent with proven success at Arrons Furniture, adept at negotiating payment plans and enhancing client relationships. Skilled in collections processing and account management, I effectively reduced outstanding balances through strategic follow-ups and thorough account reviews, demonstrating strong analytical abilities and exceptional communication skills.
Developed strong analytical and negotiation skills in high-paced, client-focused environment. Well-versed in managing sensitive financial information and resolving complex issues. Seeking to transition into new field where skills in communication and problem-solving can drive success.
Overview
2
2
years of professional experience
Work History
Collections Agent
Arrons Furniture Collection Department
02.2023 - 08.2025
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Negotiated payment plans with customers, enhancing client relationships and satisfaction.
- Utilized collection software to track account status and streamline communication processes.
- Conducted thorough account reviews to identify delinquent accounts and initiate follow-up actions.
- Processed payments and applied to customer balances.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
High School Diploma -
Benjamin O Davis High School
12525 Ella Blvd Houston Texas 77067Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Timeline
Collections Agent
Arrons Furniture Collection Department
02.2023 - 08.2025
High School Diploma -
Benjamin O Davis High School