Cambri Hughes
Abilene,TX
Summary
Results-driven Banking Center Manager/AVP of Operations with extensive experience at Prosperity Bank, recognized for enhancing customer satisfaction and driving substantial market share growth. Proven expertise in financial planning and sales coaching, leading to significant revenue increases. Committed to cultivating high-performing teams and promoting a culture centered on excellence and compliance.
Overview
7
7
years of professional experience
Work History
Banking Center Manager/AVP of Operations
Prosperity Bank
Abilene, TX
01.2022 - Current
- Supervised staff members provided training, mentorship, and conducted performance reviews.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Counseled customers in selection of financial products to meet banking needs.
- Created financial reports for senior management regarding sales results, budgeting issues, staffing needs.
- Audited teller transactions on a regular basis to detect any discrepancies or fraudulent activity.
- Managed the recruitment process for new employees including interviewing candidates and conducting background checks.
- Evaluated transactions and account openings to check for compliance with government guidelines.
- Implemented marketing strategies to attract new clients and retain existing ones.
Teller Supervisor
Prosperity Bank
Abilene, TX
07.2017 - 01.2022
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Implemented security measures and trained tellers on protocols for robbery prevention and response.
- Transmitted orders to supply cash to meet daily needs.
- Reported daily averages and shortages to operations department.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
High School Diploma -
Homeschooled
Abilene, TX09-2013
Skills
- Sales coaching
- Market share growth
- Branch administration
- Business revenue generation
- Financial planning
- Customer experience management
Affiliations
- Exercise
- Shopping
- Collecting perfumes
Timeline
Banking Center Manager/AVP of Operations
Prosperity Bank
01.2022 - Current
Teller Supervisor
Prosperity Bank
07.2017 - 01.2022
High School Diploma -
Homeschooled
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