Cambria Blasius
Harbor Springs
Summary
Adept at fostering a culture of accountability and excellence. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Known for adaptability and consistently meeting organizational needs, delivering exceptional results in fast-paced environments. Exceeds in interpersonal skills and building sustainable relationships with a diverse group of individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MANAGER
Lake Affect
Harbor Springs
05.2022 - Current
- Company Overview: Lake Affect is a high-end retail store located in downtown Harbor Springs
- Customer Engagement: Provide exceptional service by assisting customers in product selection, addressing inquiries, and ensuring a positive shopping experience.
- Inventory Management: Oversee stock levels, perform regular inventory checks, and coordinate restocking to maintain product availability.
- Order Fulfillment: Process online orders and manage shipping logistics through Shopify, ensuring timely and accurate deliveries.
- Conflict Resolution: Maintain professionalism when addressing customer concerns, effectively resolving issues to uphold the brand value.
- Employee Motivation: Encourage productivity and engagement among staff, fostering a collaborative environment to achieve the company's goals.
- Quality Assurance: Ensure high-quality service delivery by promptly addressing disputes and maintaining open communication channels.
- Multitasking: Efficiently manage multiple tasks within established timeframes, maintaining operational efficiency.
- Lake Affect is a high-end retail store located in downtown Harbor Springs
OFFICE ASSISTANCE
Harbor Machinery Inc.
Harbor Springs
10.2020 - 04.2022
- Company Overview: Harbor Machinery is a business for buying/selling industrial robots and other machinery through auctions, brokerage, consignment and liquidation sales.
- Auction Management: Organizing and running monthly auctions, ensuring all machinery is accurately represented and available for bidding. Including: cataloging inventory, approving bidders and marketing auction.
- Client Relations: Building and maintaining relationships with existing clients while actively reaching out to potential new clients to expand equipment and machinery to sell.
- Sales Coordination: Collaborating with clients to coordinate sales, including facilitating the auction process and offering advice on how to best sell their inventory.
- Office Organization: Keeping office operations smooth by maintaining an organized schedule, managing supplies, and handling paperwork effectively.
- Financial Management: Regular use of QuickBooks and Bidspotter for invoicing and tracking sales.
- Customer Service: Streamlining customer service procedures by providing prompt responses to inquiries and addressing concerns with efficiency.
- Team Support: Offering backup assistance to sales team and vendors to ensure seamless operations and communication.
- Harbor Machinery is a business for buying/selling industrial robots and other machinery through auctions, brokerage, consignment and liquidation sales.
UNIT CLERK/CNA
UP Health Systems Marquette
Marquette
08.2019 - 08.2020
- Company Overview: UP Health System is an accredited hospital, offering a vast array of services in 65 specialties and subspecialties.
- Patient Care: Provide direct patient care, assisting with personal hygiene, mobility, and overall comfort to ensure a high standard of care.
- Family & Patient Support: Address patient and family concerns, offering guidance and assistance throughout their stay to improve the overall experience.
- Discharge & Scheduling: Coordinate patient discharges and schedule follow-up appointments to support seamless transitions in care.
- Communication & Coordination: Manage incoming calls, provide relevant information, and direct inquiries to appropriate staff to ensure efficient communication.
- Medical Documentation: Accurately document patient information in medical records while maintaining HIPAA compliance to protect confidentiality.
- Administrative Support: Assist healthcare staff with administrative tasks, including filing and data entry, to maintain organization and efficiency.
- UP Health System is an accredited hospital, offering a vast array of services in 65 specialties and subspecialties.
CERTIFIED NURSING ASSISTANT (CNA)
Medilodge of Cheboygan
Cheboygan
07.2018 - 06.2019
- Company Overview: This company is a long-term and short-term rehabilitation center offering a wide continuum of healthcare services.
- Personal Care Assistance: Deliver compassionate personal care, including bathing, grooming, dressing, and feeding, while preserving patient dignity.
- Daily Living Support: Assist residents with daily activities to enhance their comfort, safety, and overall well-being.
- Patient Monitoring: Respond promptly to call lights and report changes in patient conditions to nursing staff to improve care outcomes. Always following HIPPA guidelines.
- This company is a long-term and short-term rehabilitation center offering a wide continuum of healthcare services.
CUSTOMER SERVICE
Boyne Highlands Resort
Harbor Springs
04.2016 - 06.2018
- Company Overview: The Highlands of Harbor Springs is a premier gold and ski resort.
- Customer Engagement: Provide exceptional service by assisting customers, addressing inquiries, and ensuring a welcoming and positive experience.
- Guest Relations: Greet and direct guests, maintaining a professional front entrance appearance and answering any questions.
- Multitasking & Team Support: Cross-train in multiple roles to support team efficiency and ensure seamless customer service. Server at the Country Club and associate at the gift shop and cafe.
- Customer Satisfaction: Develop strong customer relationships through attentive service and effective problem resolution.
- The Highlands of Harbor Springs is a premier gold and ski resort.
Education
Some College - General Studies
Northern Michigan University
Marquette, MI11.2017
Community College - Business
North Central Michigan College
Petoskey, MI11.2015
Skills
- Customer Service
- Adaptability and Flexibility
- Decision-making and Problem Solving
- Task Delegation and Supervision
- Relationship Building and Client Engagement
- Verbal and Written Communication
- Inventory/Product Management
- Organizational Skills
- Documentation and Reporting
- Customer Relationship Management (CRM)
Certification
- Certified Nursing Assistant (CNA), 07/01/18, 08/31/20
- BLS/CPR
Personal Information
- Willing To Relocate: Open to new locations.
- Authorized To Work: US for any employer
Timeline
MANAGER
Lake Affect
05.2022 - Current
OFFICE ASSISTANCE
Harbor Machinery Inc.
10.2020 - 04.2022
UNIT CLERK/CNA
UP Health Systems Marquette
08.2019 - 08.2020
CERTIFIED NURSING ASSISTANT (CNA)
Medilodge of Cheboygan
07.2018 - 06.2019
CUSTOMER SERVICE
Boyne Highlands Resort
04.2016 - 06.2018
Some College - General Studies
Northern Michigan University
Community College - Business
North Central Michigan College