Cambria Key
Columbus,Mississippi
Summary
Dedicated and efficient professional with a diverse skill set in both sales and legal support. Providing exceptional customer service in various retail environments. Skilled at conducting legal research, drafting documents, and assisting with case preparation. Possess strong communication and organizational abilities that allow for seamless client interactions and efficient task management.
Overview
6
6
years of professional experience
Work History
Front Desk Office Administrator
Century 21 Doris Hardy & Assoc
10.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Customer Service Representative
Concentrix
05.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Paralegal Intern
Bufete Legal
09.2019 - 03.2021
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Conferred with clients and other involved parties to gather and track case information.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Assisted lawyers with materials preparation for internal and external training events.
- Facilitated communication in client pre-trial meetings to enhance courtroom strategies.
- Supported attorneys during court proceedings, providing crucial documentation and evidence organization.
Call Center Representative
BroadPath Healthcare
01.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Legal & Professional Studies - Legal Bibliography and Research, legal writing, law office and tech management, real estate law, civil litigation, criminal law, torts & and informations using computers
Mississippi University for Women
Columbus, Ms05.2022
Dipolma - math, science, & English, electives
Aberdeen High School
Aberdeen, Ms05.2018
Skills
- Legal Terminology
- Legal Assistance
- Customer Service
- Writing & communication skills
- Office administration
- Database entry
- Customer engagement
- Verbal communication
- Telephone reception
- Healthcare training
Timeline
Front Desk Office Administrator
Century 21 Doris Hardy & Assoc
10.2024 - 03.2025
Customer Service Representative
Concentrix
05.2020 - 08.2024
Paralegal Intern
Bufete Legal
09.2019 - 03.2021
Call Center Representative
BroadPath Healthcare
01.2019 - 04.2020
Legal & Professional Studies - Legal Bibliography and Research, legal writing, law office and tech management, real estate law, civil litigation, criminal law, torts & and informations using computers
Mississippi University for Women
Dipolma - math, science, & English, electives
Aberdeen High School
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