Kaely Napoles
Tampa
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Finlay Medical Clinc
Tampa, FL
10.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and medical staff, ensuring timely information flow.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained organized records of patient interactions and office correspondence.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Legal Receptionist
Viza Law Professional Litigation Firm
Tampa, FL
03.2024 - 03.2025
- Be the face of the law firm by greeting clients and marketers etc
- Scheduling appointments and meetings for fellow employees and clients
- Answering phone calls, Emails and answer legal questions
- Distributing correspondence mail, Faxes and over all handling office correspondence
- Maintaining office supplies and reception area
- Handle Administrative tasks for instance Filing, updating records and scheduling court dates
Styling Consultant / Sales Associate
Swarovski
Tampa, FL
07.2023 - 03.2024
- Recommend merchandise based on product knowledge and customer preferences
- Demonstrate timely follow up and follow through on customer request and commitment
- Effectively utilize available clientele tools and resources to increase personal business
- Work to develop long term customer relationships
- Fine jewelry knowledge
- Luxury sales experience proven record of accomplishment of success
Agent
Insurance of Tampa Bay
Tampa, FL
09.2022 - 12.2022
- Keeping up with client accounts
- Keeping insurances up to date
- Sell home and car insurance
- Advising clients to help those select the best policies
Cashier Lead
Altitude Trampoline Park
Tampa, FL
02.2020 - 03.2022
- Gained customer services experience
- Answered 30+ calls daily
- Goals that had to be met
- Selling plans
- Managing customer accounts
- Cash handling
- Keep front desk organized
- Process billing and payments
- Schedule and host special events
Education
General Education -
Leto High School
Tampa, FL01-2023
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Excellent communication skills
- Customer service
- Problem Resolution
- Billing and invoicing
- Data entry proficiency
- Calendar management
- File organization
- Creating legal documents
- Legal research assistance
- Legal terminology
- Time management
- Listening skills
- Cash handling
- Data entry
- Telephone etiquette
- Team collaboration
- Problem-solving skills
- Scheduling
- Administrative skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Finlay Medical Clinc
10.2025 - Current
Legal Receptionist
Viza Law Professional Litigation Firm
03.2024 - 03.2025
Styling Consultant / Sales Associate
Swarovski
07.2023 - 03.2024
Agent
Insurance of Tampa Bay
09.2022 - 12.2022
Cashier Lead
Altitude Trampoline Park
02.2020 - 03.2022
General Education -
Leto High School
Hobbies and Interests
- Law
- Psychology
- Finance
- languages
Personal Information
Nationality: American