Veteran Service Officer and Military Police leader with 10+ years of experience supporting veterans through benefits coordination, crisis intervention, and program delivery. Proven ability to interpret regulations, manage high-volume caseloads, and coordinate services across multiple jurisdictions.
Overview
1
1
Certification
19
19
years of professional experience
Work History
District Service Officer
Indiana Department of Veterans Affairs
04.2021 - Current
Coordinate veteran services across 14 counties, ensuring access to federal and state benefits
Trained and mentored County Veteran Service Officers on policy, claims, and service delivery, fostering knowledge and consistency in service
Interpret and apply regulations to support accurate case development and documentation
Resolved complex issues for veterans regarding benefits, healthcare, and eligibility, enhancing their access to critical services
Conduct outreach and build partnerships to improve service access
40+ hrs/week
Military Police (31B)
U.S. Army
07.2007 - Current
Conduct law enforcement and security operations
Train and supervise personnel in high-pressure environments
Plan and coordinate training for units up to 125 personnel
Veteran Service Officer (Dual Role)
08.2017 - 06.2021
Managed veteran services across two counties simultaneously, maintaining a high-volume caseload
Conducted eligibility determinations and prepared claims in compliance with federal guidelines
Interviewed veterans to gather documentation and assess needs
Coordinated with agencies and organizations to ensure continuity of care and services
Maintained detailed records and documentation
40+ hrs/week
Education
Bachelor of Science - Criminal Justice
Indiana University
Skills
Case management and veteran support services
Program coordination across multiple locations
Regulatory compliance and documentation
Crisis intervention and conflict resolution
Training and mentoring staff
Stakeholder engagement and outreach
Certification
Military Police Investigator Certification, Indiana Concealed Carry Permit