Summary
Overview
Work History
Skills
Websites
Work Preference
Work Availability
Interests
Software
Timeline
BusinessAnalyst
Cambria Valente

Cambria Valente

Solutions Consultant
Phoenix,AZ

Summary

Experienced customer success and sales professional, looking to make a career change, with a proven track record of over 10 years in relationship building, customer satisfaction, and complex solution selling. Recognized for expertise in supporting enterprise-level relationships across diverse industries. Possessing a diverse career background, their experience brings a unique perspective on workflow enhancement, analytics development and presentation, and relationship management within this field.

Overview

14
14
years of professional experience

Work History

Presales Consultant

Forter
04.2022 - Current
  • Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
  • Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in Forter solutions.
  • Supported over $3M in closed business during 2022

Strategic Customer Success Manager

LexisNexis Risk Solutions
01.2021 - 03.2022
    • Supported strategic relationships in Financial Services including several top 10 banks
    • Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.

Enterprise & Senior Customer Success Manager

Emailage (Acquired by LexisNexis Risk Solutions in 2020)
11.2017 - 12.2020
  • Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts, expanding a book of business to $4.5M in annual revenue
  • Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.

Fraud Senior Specialist

Jet.com (Acquired by Walmart in 2016)
01.2016 - 09.2017
  • Front lines of fraud prevention for leading e-commerce company, working with platforms such as Braintree, Signifyd, Sift Science, and Emailage alongside in-house built OMS
  • Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics, e.g. Reclaiming over $200k in losses for 2017.

Online Support and Underwriting Supervisor

Crest Financial
01.2014 - 01.2016
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed approximately 40 incoming calls, emails, and chats per day from customers

Team Member and Team Lead

Chick-Fil-A Restaurant
08.2010 - 12.2014
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.

Skills

  • Experience in use & sales of anti-fraud solutions
  • Product Demonstration
  • Solution selling
  • Competitive Analysis
  • Project Scoping
  • Technical Presentations
  • Teamwork and Collaboration
  • Problem-Solving
  • Relationship Building
  • Teamwork and Collaboration
  • Problem-Solving
  • Relationship Building

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balancePaid time offFlexible work hoursCompany CultureWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Console Gaming

Mental Health

Community Action

Cultural Awareness

Exercise & Physical Wellbeing

Music, Dancing, & Theater

Software

Microsoft Office

Google Workspace

Salesforce CRM

(Some) SQL

Payments Softwares

Fraud Prevention Softwares

E-Commerce Platforms

Timeline

Presales Consultant

Forter
04.2022 - Current

Strategic Customer Success Manager

LexisNexis Risk Solutions
01.2021 - 03.2022

Enterprise & Senior Customer Success Manager

Emailage (Acquired by LexisNexis Risk Solutions in 2020)
11.2017 - 12.2020

Fraud Senior Specialist

Jet.com (Acquired by Walmart in 2016)
01.2016 - 09.2017

Online Support and Underwriting Supervisor

Crest Financial
01.2014 - 01.2016

Team Member and Team Lead

Chick-Fil-A Restaurant
08.2010 - 12.2014

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Cambria ValenteSolutions Consultant