Camden Nickel
Surprise,AZ
Summary
Dedicated customer service representative with proven skills in conflict resolution and critical thinking. Achieved streamlined service processes, enhancing customer satisfaction and team performance. Looking to use these skills to apply along with my education experience to provide a positive impact on the education of your students.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
U-Haul International
11.2018 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided support to team members, enhancing overall service delivery and customer satisfaction.
- Developed training materials for new hires, facilitating onboarding and knowledge transfer processes.
- Streamlined service processes, reducing response times and improving operational efficiency.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Mentored junior representatives, fostering skill development and promoting team cohesion.
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 11.2018
- Crafted sandwiches according to customer specifications, ensuring quality and freshness.
- Analyzed customer feedback to identify trends, implementing changes that improved service quality.
- Managed complex customer interactions, ensuring resolution aligned with company standards and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Education - Education
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2028
Skills
- Active listening
- Relationship building
- Critical thinking
- Problem resolution
- Conflict resolution
- Complaint resolution
Timeline
Customer Service Representative
U-Haul International
11.2018 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 11.2018
Bachelor of Education - Education
Maricopa Community Colleges, Rio Salado Community College