Camden Royal
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Records Services Lead
Cobb State Court
12.2023 - Current
- Enhanced client satisfaction by promptly addressing concerns and resolving issues..
- Organized regular team meetings to discuss progress towards goals, share successes, and address challenges collaboratively.
- Lead Customer Service team in making sure phone lines are always open
- Trained new employees on how to operate phones and keep up with various Judge's rules for defendants
- Acted in limited supervisory role while supervisor and manager are away
- Initiated cases from various police departments and scheduled the appropriate court dates and fine amounts
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles.
- Assisted in conducting needs assessments to identify key areas of service needs.
Judicial Consultant & Strategic Partner
Cobb County State Court
06.2022 - Current
- Perform customer service functions by telephone, mail, and in person
- Provide information & assistance regarding court activities, procedures, documentation, fees, etc
- Reviews and accepts legal documents in accordance with court procedures
- Distributes forms and documentation
- Research problems and complaints while initiating problem resolution
- Distributes and submits information and legal documents to appropriate parties.
HR Consulting Intern
Tallatoona Community Action Partner
10.2021 - 06.2022
- Handled sensitive and confidential employee information with complete discretion
- Processed employee status changes, keeping human resources systems and employee records up to date
- Conducted job applicant background checks in accordance with policy and procedures
- Organized and maintained filing and document systems by coordinating, archiving, and purging files
- Managed office duties, ordered materials, organized workspaces, answered emails and phone calls
- Assisted with implementing new hire orientation, onboarding process, and exiting process
- Staffed temporary seasonal position under guidance of HR Manager.
Education
Master of Arts - Criminal Justice
Mercer University
Macon, GA05.2023
Bachelor of Arts - Criminal Justice
Mercer University
Macon, GA05.2021
Bachelor of Arts - Sociology
Mercer University
Macon, GA05.2021
Skills
- Effective problem solving
- Exceptional communication
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
- Employee Training
- Quality Assurance
- Data Confidentiality
- Data Entry Software
- De Escalation Tactics
Certification
- White Belt Lean, Six Sigma – 2022
- Yellow Belt Lean, Six Sigma—2022
- Green Belt Lean, Six Sigma—2022
- Black Belt Lean, Six Sigma 2022
- White Belt, Six Sigma – 2022
- Notary Public- 2020
Accomplishments
- National Criminal Justice Honor Society (Alpha Phi Sigma), 01/2020, Present, Mercer University, Macon, GA
- International Sociology Honor Society (Alpha Kappa Delta, 01/2020, Present, Mercer University, Macon, GA
- Sociology & Criminal Justice Club, Mercer University, 01/2019, Present, Macon, GA
Timeline
Records Services Lead
Cobb State Court
12.2023 - Current
Judicial Consultant & Strategic Partner
Cobb County State Court
06.2022 - Current
HR Consulting Intern
Tallatoona Community Action Partner
10.2021 - 06.2022
Master of Arts - Criminal Justice
Mercer University
Bachelor of Arts - Criminal Justice
Mercer University
Bachelor of Arts - Sociology
Mercer University
- White Belt Lean, Six Sigma – 2022
- Yellow Belt Lean, Six Sigma—2022
- Green Belt Lean, Six Sigma—2022
- Black Belt Lean, Six Sigma 2022
- White Belt, Six Sigma – 2022
- Notary Public- 2020
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