Camela Solomon
Columbia,SC
Summary
Dynamic professional with a proven track record in customer service at Conduent and quality assurance at First Citizens Bank. Skilled in data entry and time management, I excel in resolving conflicts and enhancing customer satisfaction. My positive attitude and teamwork approach have consistently led to improved operational efficiency and client loyalty.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Self
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
Conduent
03.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
SC Department Of Revenue
02.2017 - 02.2019
- Developed rapport with taxpayer through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted taxpayers with navigating the website and logging into the MyDorway system.
- Explained the different types of taxes and forms for their business or personal needs.
- Keyed POA's into the system.
- Respond to proxy box\web chat.
Data Entry|QA Analyst
First Citizens Bank
10.2012 - 09.2015
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
High School Diploma -
Columbia High
Columbia SC06-1995
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Data Entry
- Time management
- Quality assurance
Timeline
Delivery Driver
Self
01.2021 - Current
Customer Service Representative
Conduent
03.2019 - 04.2020
Customer Service Representative
SC Department Of Revenue
02.2017 - 02.2019
Data Entry|QA Analyst
First Citizens Bank
10.2012 - 09.2015
High School Diploma -
Columbia High
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