Camelia Rainey
North Richland Hills,TX
Summary
Seasoned customer service professional with two decades of experience in healthcare and service sectors. Skilled in resolving complex inquiries quickly, ensuring patient and customer satisfaction, and maintaining high confidentiality standards. Proven ability to work effectively in fast-paced environments, making informed decisions that enhance operational efficiency and team collaboration. Dedicated to improving service delivery through exceptional communication and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Patient Care Technician
Medical City North Hills
North Richland Hills, TX
04.2024 - Current
- Assisted patients by promptly responding to bell or light signals, ensuring their needs were met efficiently.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
CNA
Legacy Healthcare Services
North Richland Hills, TX
11.2023 - Current
- Ensured accurate patient care documentation, maintaining comprehensive records in designated areas.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Retirement Specialist
FIS
Euless, USA
04.2023 - 10.2023
- Delivered fast and friendly service to handle questions and service complaints
- Determined customers' needs by carefully reviewing current expenses and income, tax status and both short- and long-term financial objectives
- Kept clients' investment portfolios up-to-date with the best plans
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
Licensed Insurance Agent
AAA Texas
Coppell, USA
07.2017 - 06.2022
- Efficiently managed high call volumes, consistently meeting performance goals in a deadline-driven environment.
- Assisted policyholders insuring about changes, rates and billing
- Communicated with customers to evaluate assets, lifestyle and financial health to make catered insurance recommendations for individual needs
- Delivered superior customer service by explaining insurance products, suggesting policy updates and guiding sales process to address customer needs
Education
Some College (No Degree) - Nursing
Tarrant County College
Fort Worth, TXSkills
- Patient care
- Emergency response
- Multitasking and organization
- Team collaboration
- Basic life support
References
Complete references will be made available upon request.
Certification
- CNA - Certified Nurse Assistant
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Medical City North Hills
04.2024 - Current
CNA
Legacy Healthcare Services
11.2023 - Current
Retirement Specialist
FIS
04.2023 - 10.2023
Licensed Insurance Agent
AAA Texas
07.2017 - 06.2022
Some College (No Degree) - Nursing
Tarrant County College
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