Camellia Andrews
Customer Service
Grand Prairie,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Maintenance Technician/ Leasing Consultant
InterSolutions, LLC
Fort Worth, TX
06.2022 - Current
- Maintain property kept clean and ready to be viewed by future residence and assist on work orders when residents had issues in there apartment .
- Help make people ecstatic about this problem being fixed.
- I then transitioned to Leasing Consultant now helping in a different way this time helping people find in make a choice on what home they wanted.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Rural Carrier Associate
RCA, Usps mail
Fort Worth, TX
01.2022 - 07.2022
- Maintained a clean and safe work environment, resulting in a 3% reduction in complaints filed with management and increasing in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied with the delivery of there mail and also packages.
- Maintained records on customers with mail forwarding and change of address requests
- Sorted mail according to order of address appearance for easy access in field
- Signed and received mail with signature requirements upon delivery and loading
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions
Forklift Operator/Material Handler
Estes Express Lines
Fort Worth, TX
09.2021 - 02.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of equipment
- Did work orders moved inbound freight to outbound trailers to get delivered to customers in a timely manner
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Inspected equipment for defects and performed repairs or maintenance tasks
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Operated forklift in compliance with OSHA guidelines and organizational policies
Delivery Driver
CWC INTERNATIONAL INC
Fort Worth, TX
02.2020 - 08.2021
- Maintained excellent punctuality, customer service, and efficiency, delivering customers packages undamaged
- Keeping positive and having ability to work with others.
- Operated vehicle safely in highly congested areas with no traffic violations
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Delivered packages to customer doorsteps and business offices
- Minimized company liability and risks to loads by obeying traffic laws
Education
HVAC Cert. - Automotive Tech Penn Commercial Business
Edge Tech Academy
Arlington 01.2018 - 01.2022
No Degree - Customer Service Management
Tarrant County College District
Fort Worth, TX 03.2017 - 04.2023
High School Diploma -
Penn Foster Career School
Scranton, PA 01.2018 - 12.2021
Skills
Typing
undefinedReading
I like to read books that take me on a journey somewhere else just love learning new words.
Timeline
Maintenance Technician/ Leasing Consultant
InterSolutions, LLC
06.2022 - Current
Rural Carrier Associate
RCA, Usps mail
01.2022 - 07.2022
Forklift Operator/Material Handler
Estes Express Lines
09.2021 - 02.2022
Delivery Driver
CWC INTERNATIONAL INC
02.2020 - 08.2021
High School Diploma -
Penn Foster Career School
01.2018 - 12.2021
HVAC Cert. - Automotive Tech Penn Commercial Business
Edge Tech Academy
01.2018 - 01.2022
No Degree - Customer Service Management
Tarrant County College District
03.2017 - 04.2023
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